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About the Role

Provide comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities for an affordable housing asset.

Responsibilities

• Achieve property occupancy goals.
• Ensure Lead Tracking Solutions follow-up steps and data entry are completed daily.
• Assist with leasing tours, phone calls, and online inquiries.
• Provide efficient and courteous response to resident requests.
• Assist in designing and implementing resident retention programs.
• Maintain inventory and order administrative supplies for the maintenance department.
• Ensure efficient and timely reporting, maintenance, and submission of administrative forms, files, and reports.
• Report unusual or extraordinary circumstances regarding residents or the property.
• Assist in regular onsite audits of tenant files to ensure compliance with program documents, financing restrictions, and regulations.
• Assist in regular audits of work order processing, unit turnaround time reviews, EIV requirements, and other operational processes.
• Bring non-compliance issues to the attention of the Community Manager and assist in corrective action.
• Assist with lease audits, housing inspections, and follow-up on citations.
• Ensure the community maintains all compliance regulations.
• Support the Community Manager with interviewing, hiring, training, scheduling, and personnel management.
• Seek educational opportunities and self-improvement.
• Participate in Solidago training as required.

Requirements

• Maintain a consistent level of professional customer service.
• Working knowledge of HUD, LIHTC, TDHCA, TAA, low-income housing tax credit, tax-exempt bond, and other affordable housing programs preferred.
• Prior experience in affordable housing and community relations preferred.
• Thorough knowledge of Solidago policies and procedures and community policies.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Working knowledge of OneSite affordable property management software preferred.
• Available to work weekends.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Solidago Standards.

Location

• Estates at Norwood - 916 Norwood Park Blvd, Austin, TX 78753

Work Type

• Full-Time

Salary/Compensations

• Hourly Rate, plus Benefits and Bonus eligibility

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Tuition Reimbursement
• Paid Group Life Insurance
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave, etc.