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About the Role

YSM is seeking a Patient Services Administrator to provide excellent, welcoming, efficient, and professional receptionist and client referral support at the Evergreen Health Centre. The role involves developing skills in relationship building with hard-to-reach populations, crisis intervention, conflict management, and empowering community members.

Responsibilities

• Provide a welcoming and warm atmosphere to community members, volunteers, students, and staff.
• Ensure privacy and confidentiality.
• Manage the flow of the reception area, directing visitors, contractors, and deliveries.
• Manage conflict and ensure safety.
• Manage and answer calls, emails, faxes, and mail, redirecting as necessary.
• Schedule and coordinate clinic appointments with community members, volunteers, and staff.
• Manage wait lists, screening, intake, and registration of new patients.
• Support volunteer needs, including check-in and preparing clinical rooms.
• Input and update data in databases including Google Sheets, Paradigm, CHR EMR, OSCAR EMR, and Salesforce.
• Ensure accurate data entry and documentation.
• Process health record requests.
• Keep informed of and outreach to community resources.
• Connect community members to internal and external resources.
• Collaborate with internal and external partners.
• Maintain infection prevention and control measures.
• Provide administrative support to the health centre.
• Process forms, gifts-in-kind donations, and courier/mail deliveries.
• Be an active team member of the wider YSM community.
• Respond to emergency situations in accordance with YSM policies and procedures, including assessing when to call for assistance.

Requirements

• A minimum of 1-2 years’ experience in reception work or office administration in a medical environment.
• Experience working with vulnerable and marginalized populations.
• Experience working in a walk-in urgent care setting.
• Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive etc.
• Good telephone voice, tactful, diplomatic, and friendly.
• Strong verbal and written business English communication skills.
• Strong interpersonal and conflict resolution skills.
• Prompt, reliable, adaptable, self-motivated, conscientious, and innovative.
• Experience working in a multicultural, multi-faith setting, and those with multiple challenges.
• Ability to keep composure and prioritize effectively during high-stress periods and situations.
• Ability to professionally and compassionately handle confidential, sensitive material.
• A demonstrated personal commitment to the principles of faith values and mission of YSM.
• A Police Record Check (Vulnerable Sector) is required.

Skills

• Reception work
• Office administration
• Medical environment administration
• Working with vulnerable and marginalized populations
• Walk-in urgent care setting operations
• EMR systems
• Salesforce
• MS Office software
• Google Drive
• Telephone communication
• Business English communication
• Interpersonal skills
• Conflict resolution
• Data entry
• Documentation
• Health record processing
• Community resource outreach
• Collaboration
• Infection prevention and control
• Administrative support
• Form processing
• Donation processing
• Mail/courier handling
• Teamwork
• Emergency response
• Crisis prevention intervention
• Trauma-informed care
• CPR First Aid

Location

• Toronto

Work Type

• Full-time
• 37.5 hours per week

Experience Level

• 1-2 years

Education Level

• Medical office administration certification an asset

Salary/Compensations

• $44,156.55

Benefits

• Group RRSP matching
• Annual leave
• Paid personal days
• Comprehensive health and dental care coverage
• Employee and Family Assistance Program (including counselling by Christian professionals)

About the Company

• Yonge Street Mission (YSM) is a non-profit Christian organization dedicated to ending chronic poverty in Toronto.
• Founded in 1896, YSM transforms lives through holistic programs and services, enabling vulnerable individuals and communities to move from surviving to thriving.
• YSM invests in its staff, seeking diverse individuals who are Christians with a heart for those in need, a desire to transform lives, and who treat everyone with dignity and respect.

Equal Opportunity

• YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• YSM does not use any form of artificial intelligence (AI) at any stage of the recruitment process, including candidate screening, shortlisting, assessment, and selection.