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About the Role
Support clients with day-to-day trading activities, resolving issues and configurations, monitoring market processes, and collaborating with internal teams to address market issues and improvements.
Responsibilities
- Act as first point contact and support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.
- Raise cases to second level support and maintain client records.
- Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services.
- Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex.
- Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements.
- Create, Manage and delete users for clients.
- Send out messages to all market participants.
Requirements
- Fluent written and spoken English.
- Advanced proficiency in Microsoft Office, particularly Excel.
- An understanding of financial instruments and financial markets.
- Knowledge and practical understanding of statistical analysis and data interpretation.
- The ability to work collaboratively and effectively with senior stakeholders and clients.
- Strong communication, organisational and interpersonal skills.
- A high level of accuracy and attention to detail.
- Flexibility and adaptability, with the ability to manage changing priorities and requirements.
Skills
- Microsoft Office
- Excel
- Financial instruments
- Financial markets
- Statistical analysis
- Data interpretation
- Collaboration
- Communication
- Organisation
- Interpersonal skills
- Accuracy
- Attention to detail
- Flexibility
- Adaptability
Education Level
- Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or a related discipline.
About the Company
- Euronext is the leading European capital market infrastructure, covering the full capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors.
- MTS (part of the Euronext Group) is a leading operator of regulated electronic platforms (interdealer and dealer-to-client) and market data services for the European fixed income market.
- With over three decades of experience, MTS is a cornerstone of the fixed income trading ecosystem, recognised for its innovation, reliability, and comprehensive product offering.
Equal Opportunity
- We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.