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About the Role

The IT Vendor Management Lead serves as the primary relationship manager for strategic SaaS platform suppliers, driving vendor governance, contract and subscription management, cost optimization, and alignment of cloud-based technologies with enterprise business goals. You will manage large SaaS portfolios, navigating complex renewal cycles, and engaging executives on technology modernization and cloud-based application strategies.

Responsibilities

Serve as the primary strategic owner for assigned supplier relationships, ensuring alignment to enterprise technology, financial, operational, and risk objectives.
Lead and mature supplier governance including quarterly business reviews (QBRs), executive business reviews, steering committees, and strategic roadmaps.
Oversee contract strategy, including renewals, enterprise licensing, SaaS agreements, consumption models, pricing optimization, and SLA development.
Partner closely with IT, Security, Finance, Legal, Architecture, and business leaders to drive alignment between business requirements and vendor capabilities.
Lead escalations, risk mitigation, service remediation, and performance correction plans to ensure vendor accountability.
Manage enterprise financials for assigned suppliers including cost optimization, forecasting, ROI, and long-term investment planning.
Maintain deep awareness of market trends, supplier risk, and competitive landscapes within portfolio.
Influence executive stakeholders using strong communication, storytelling, and analytical reasoning.
Contribute to vendor management maturation including frameworks, dashboards, and governance tools.

Requirements

Bachelor's degree in supply chain management, business management, business administration or engineering or another related field.
Seven (7) or more years’ experience in IT vendor management, strategic sourcing, technology procurement, or related IT leadership roles.
Proven experience partnering with product owners and engineering teams on SaaS roadmaps and cross-functional adoption.
Experience managing large enterprise SaaS ecosystems.
Background negotiating enterprise SaaS agreements with multi-cloud integration considerations.
Strong understanding of SaaS licensing models, consumption-based pricing, term renewals, and platform expansion strategies.
Strong executive presence with the ability to influence and present to VP/SVP levels.
Proven success in strategic negotiations, contract optimization, conflict resolution, and supplier lifecycle management.
Strong financial acumen and the ability to analyze, model, and communicate cost scenarios.
Demonstrated ability to build collaborative relationships across cross-functional teams.
Master's degree.
Experience supporting large, matrixed organizations, preferably within the healthcare industry.
Experience managing large-scale, complex technology suppliers with multi-million-dollar budgets.
Vendor management certifications (CVM, etc.).
Commitment to ongoing professional development and staying current with industry best practices.
Experience operating in regulated environments (HIPAA, HITRUST, SOC2, SOX).

Skills

IT vendor management
Strategic sourcing
Technology procurement
SaaS roadmaps
Cross-functional adoption
Enterprise SaaS ecosystems
Enterprise SaaS agreements
Multi-cloud integration
SaaS licensing models
Consumption-based pricing
Term renewals
Platform expansion strategies
Strategic negotiations
Contract optimization
Conflict resolution
Supplier lifecycle management
Financial acumen
Cost scenario analysis
Relationship building
Communication
Storytelling
Analytical reasoning

Location

Remote

Work Type

Remote
Full-time

Experience Level

Seven (7) or more years’ experience

Education Level

Bachelor's degree
Master's degree

Salary/Compensations

$115,200 - $158,400 per year

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
Short-term disability
Long-term disability
Life insurance

About the Company

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.