Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Professional Services Team Lead is the operational and customer-facing owner of CAST's Professional Services function. This role ensures every customer engagement meets the highest standards, customers achieve lasting value from CAST technology, and the delivery infrastructure is efficient, scalable, and commercially sound. It sits at the intersection of customer success, technical delivery, and business performance, owning the post-sales customer relationship and leading PS delivery.
Responsibilities
- Ensuring every customer engagement is executed to the highest standard.
- Ensuring customers achieve lasting value from their investment in CAST technology.
- Ensuring the delivery infrastructure is efficient, scalable, and commercially sound.
- Owning the post-sales customer relationship.
- Leading PS delivery.
- Building the internal product training capability for WYSIWYG and BlackTrax.
- Applying a commercial mindset to every decision.
- Understanding how delivery choices affect cost, margin, and revenue.
- Building and developing CAST's internal delivery team.
- Leading Product Specialists who also rotate through Technical Support.
- Ensuring every engagement is resourced, scheduled, and delivered to a consistent, commercially sound standard.
Requirements
- Deep knowledge of the entertainment and live events industry.
- Genuine instincts for how people adopt and deploy complex technology.
- Business awareness to balance customer outcomes with organizational objectives.
- Familiarity with WYSIWYG and/or BlackTrax is a strong asset.
Skills
- Customer success
- Technical delivery
- Business performance
- Commercial mindset
- Product training
- Product expertise
Work Type
- Regular
- 40 hours per week
Experience Level
- Leadership role
Salary/Compensations
- $62,000 - $68,000
About the Company
- Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services.
- Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
- Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.”
- We are committed to technology, product innovation, quality, and exceptional customer service.
- Jonas Software supports over 60,000 customers in more than 30 countries.
- We employ over 6,000 skilled professionals, including industry experts and technology specialists.
- Across our broader network, we support a global workforce of more than 30,000 employees.
- Headquartered in Canada, Jonas Software has a global footprint with offices around the world.
- We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.