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About the Role
Capital One is seeking a Director, Technical Program Manager focused on Resiliency and Reliability Engineering to drive innovation and develop tools that improve customers' financial lives through best-in-class technology. This role requires a strong technical background, exceptional leadership, and a deep focus on execution.
Responsibilities
- Proactively identify and mitigate technical risks throughout the delivery life-cycle.
- Grow and develop a team of TPMs.
- Build the foundations for the TPM practice.
- Simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives.
- Demonstrate deep focus on execution, follow-through, accountability, and results.
- Collaborate effectively across different functions, organizations, and reporting boundaries.
- Utilize highly tuned emotional intelligence, good listening skills, and deep-seated empathy for teams and partners.
Requirements
- Bachelor's degree.
- At least 7 years of experience managing technical programs.
- Experience in building systems & solutions within a highly regulated environment.
- MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience.
Skills
- Strong technical backgrounds (ideally building highly scalable platforms, products, or services).
- Exceptional communication and collaboration skills.
- Excellent problem solving and influencing skills.
- A quantitative approach to problem solving.
- A collaborative implementer to holistic solutions; a systems thinker.
- Experience as a TPM leader.
- Ability to simplify the technically complex.
- Exceptional cross-team collaboration.
- Highly tuned emotional intelligence.
- Good listener.
- Deep seated empathy for teams and partners.
- 5+ years of experience designing and building data-intensive solutions using distributed computing.
- 3+ years of experience in building distributed systems and highly available services using cloud computing services or architecture.
- 3+ years of experience with site reliability engineering, observability, incident response, or disaster recovery programs at scale.
- 3+ years of experience driving resilience or reliability engineering initiatives — including chaos engineering, failure mode analysis, or run-the-engine reduction programs.
- 3+ years of experience with Agile delivery.
- 3+ years of experience delivering large and complex programs — where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact.
Location
- McLean, VA
- New York, NY
- Plano, TX
- Richmond, VA
- San Francisco, CA
Work Type
- Full-time
Experience Level
- Director
- 7+ years of experience managing technical programs
- 5+ years of experience designing and building data-intensive solutions using distributed computing
- 3+ years of experience in building distributed systems and highly available services using cloud computing services or architecture
- 3+ years of experience with site reliability engineering, observability, incident response, or disaster recovery programs at scale
- 3+ years of experience driving resilience or reliability engineering initiatives
- 3+ years of experience with Agile delivery
- 3+ years of experience delivering large and complex programs
Education Level
- Bachelor's degree
- MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience
Salary/Compensations
- McLean, VA: $230,400 - $263,000
- New York, NY: $251,400 - $286,900
- Plano, TX: $209,500 - $239,100
- Richmond, VA: $209,500 - $239,100
- San Francisco, CA: $251,400 - $286,900
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Capital One is changing banking for good, founded on the belief that no one should be locked out of the financial system.
- Dedicated to helping foster a world where everyone has an equal opportunity to prosper.
- A bank that thinks differently, always innovating and developing tools to improve customers' financial lives through best-in-class technology.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.