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About the Role

This role leads the CDF and ABL EMEA Operations function, focusing on invoice and cash processing, funding, forecasting, and asset-based lending. The primary objective is to drive operational excellence, maintain strong risk and control disciplines, and foster a high-performing team culture. Success requires strong stakeholder management and collaboration across various internal and global teams.

Responsibilities

• Lead, motivate, and develop EMEA CDF and ABL Operations team members.
• Manage team performance through objective setting, coaching, development planning, succession planning, and performance reviews.
• Ensure appropriate resource and capacity planning to meet business demands.
• Provide oversight of the offshore processing team, ensuring operational objectives and KPIs are delivered.
• Oversee the end-to-end execution of invoice processing, cash booking, funding, forecasting, and asset-based lending operational activities.
• Own and deliver departmental Key Performance Indicators (KPIs), service levels, productivity targets, and quality standards.
• Act as the primary escalation point for operational issues, identifying root causes and implementing sustainable solutions.
• Drive the delivery of high-quality customer service while ensuring operational resilience and business continuity.
• Maintain a robust risk and control environment, ensuring compliance with internal policies, regulatory requirements, and audit standards.
• Monitor and manage incidents, operational losses, and control effectiveness, implementing corrective actions.
• Ensure all internal and external audit requirements are supported and actions are tracked to timely completion.
• Build and maintain strong working relationships with Relationship Managers, Commercial teams, Risk partners, customers, and other key stakeholders.
• Partner with business leaders to support customer retention, portfolio growth, and strategic initiatives.
• Collaborate effectively with global Operations teams to share best practices and promote operational consistency.
• Identify opportunities to improve processes, especially using AI, to enhance efficiency and scalability.
• Lead and support operational transformation initiatives, system implementations, and process enhancement projects.
• Champion a continuous improvement mindset using data and performance metrics to drive informed decision-making.

Requirements

• Experience in Institutional Investment Operations, or equivalent demonstrated through work experience, training, or education.
• Leadership experience.

Skills

• AI
• Risk Management
• Process Improvement
• Stakeholder Management
• Operational Excellence
• Team Leadership
• Performance Management
• Capacity Planning
• Invoice Processing
• Cash Processing
• Funding
• Forecasting
• Asset-Based Lending
• Customer Service
• Business Continuity
• Governance
• Change Management

About the Company

• Wells Fargo is an equal opportunity employer.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
• Wells Fargo maintains a drug free workplace.
• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Equal Opportunity

• Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.