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About the Role

TOCA Social is the world's first dining and entertainment experience with a football twist. We are looking for a Hospitality Champion to deliver memorable experiences for our guests. You will be responsible for bringing together multiple elements of our guests' journey. We are passionate about training and developing all our teammates to support their career progression.

Responsibilities

• Greeting and supporting guests through their journey to provide a best-in-class experience.
• Taking guest orders, delivering food and drinks, and checking in with guests.
• Conducting box demos and delivering steps of service to the TOCA Social standards.
• Handling guest inquiries and bookings in person and via phone, and upselling where possible.
• Managing the cloakroom and boot room as needed.
• Walking guests through the F&B offering and making recommendations.
• Exceeding guest expectations in a positive, surprising, and delightful manner.
• Ensuring guest-facing areas are clean and presentable at all times.
• Assisting guests with transactions efficiently and timely, being accountable for all transactions.
• Providing clear and concise communication to teammates to minimize disruption to guests.
• Ensuring all items/stock are replenished and available to guests.
• Supporting kitchen and bar teams when necessary (e.g., preparing food, making cocktails).
• Following all health & safety and allergy procedures.
• Providing basic tech troubleshooting.
• Covering a range of duties in line with business needs when required.

Requirements

• A punctual and reliable individual with a great attitude and work ethic.
• A quick learner with the ability to work under pressure in a fast-paced environment.
• Passionate about delivering top-quality experiences.
• A willingness and desire to make people happy and deliver genuine and memorable experiences.
• Ready to roll up their sleeves and get stuck in (and help out other departments and teammates!).

Skills

• Customer service
• Upselling
• Communication
• Problem-solving
• Teamwork
• Food and beverage knowledge
• Cash handling
• Basic tech troubleshooting

Location

• TOCA Social, The O2, Peninsula Square, SE10 0DX

Work Type

• Part-time
• Flexible evenings and weekends

Experience Level

• Entry-level

Salary/Compensations

• £12.71 per hour plus service charge (approx. £2.46 per hour based on last month's earnings)

Benefits

• Full access to TOCA Treats
• Complimentary TOCA games
• Huge discounts on F&B
• Free meal whilst on shift
• Local retail & hospitality discounts
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities

About the Company

• TOCA Social is the world's first dining and entertainment experience with a football twist.
• Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024.
• We are also set to open in Westfield London, Dallas and Mexico in 2025!
• At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Equal Opportunity

• TOCA Social is committed to providing an inclusive recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know.