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About the Role

The front desk agent is the face of the hotel and the first to show BLA's excellence in service to all guests.

Responsibilities

• Greeting guests and completing the check-in/check-out procedure through the Property Management System while obtaining and storing pertinent information.
• Handling cash, credit card information, and goods at the property.
• Identifying guest needs and providing relevant information regarding hotel services and amenities to create an accommodating environment.
• Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers, providing excellent service, and inputting all information into the hotel management system.
• Updating and canceling reservations in the system as requested by the guest.

Requirements

• Customer Service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property Management System, WORD, and EXCEL is strongly preferred.
• Must have a valid driver's license and acceptable driving history subject to company approval.

Skills

• Property management system
• WORD
• EXCEL

Location

• Cheektowaga, NY

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• High School diploma or equivalent

Salary/Compensations

• $17.00 - $18.00

Benefits

• Paid Weekly
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

About the Company

• The Fairfield Inn & Suites® by Marriott Buffalo Airport is conveniently located across from Buffalo Airport with free airport shuttle service, 3 miles from Walden Galleria Mall and less than 10 miles from Downtown Buffalo.
• The Fairfield has 140 beautifully appointed guest rooms, and we serve complimentary breakfast buffet to all our guests.
• The Fairfield by Marriott/Buffalo Airport is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.