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About the Role

Drive innovation and optimize products by collaborating with cross-functional teams to shape the future of our Salesforce platform. Join us as a Product Associate and help transform the Salesforce platform for JP Morgan Personal Investing. You’ll have the opportunity to make a meaningful impact by leveraging your expertise in product development and optimization. We value your insights from user research and stakeholder feedback, empowering you to create innovative solutions and enhance existing offerings. As part of our collaborative team, you’ll play a key role in driving platform success and advancing your career in a dynamic environment.

Responsibilities

Partner with the Product Manager to identify new product opportunities that address stakeholder needs through ongoing discovery
Support the collection of user research and business process mapping to inform the strategic product roadmap and provide insight on valuable product features
Own end-to-end delivery of features and contribute to key initiatives
Consider and plan for upstream and downstream implications of new product features on the overall platform experience
Write requirements, epics, and user stories to support product development
Act as a scrum master to coordinate sprint activities for the delivery team
Coordinate and participate in peer and business testing to ensure new solutions meet requirements and are ready for production rollout
Support and train end-users to drive adoption and maximize platform capabilities
Partner with cross-functional teams to assist with broader Salesforce initiatives and improvements
Participate in release and change management activities, ensuring compliance with the firm’s risk, controls, and regulatory standards
Analyze, track, and evaluate product metrics across the product development life cycle
Configure complex reports and dashboards to enhance service operations

Requirements

Experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Exposure to operational management and change readiness work streams
Developing knowledge of data analytics and data literacy
Previous experience with the Salesforce platform, ideally as an Administrator or Consultant, including reporting and dashboards, standard data model and object relationships, security model, sales and service cloud capabilities

Skills

Salesforce platform
Salesforce Administrator certification
Standard Salesforce object relationships
Standard Salesforce sharing model
Reporting and dashboards
Data analytics
Data literacy
Product development life cycle
Discovery
Requirements definition
Operational management
Change readiness
Scrum master

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.
Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation.