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Responsibilities

• Perform warranty and finance contract closings.
• Evaluate initial sales agreements against final finance documents.
• Create final sales agreements to align with finance documents.
• Make changes to sales agreements during customer closings to resolve issues and reprint revised documents.
• Gather additional lender-required items for deal funding.
• Coordinate projects, including project costing.
• Gather bids from vendors throughout project completion.
• Identify the best vendor for each project.
• Switch vendors if work quality or progress is unsatisfactory.
• Alter vendor work schedules based on changing customer or company priorities.
• Hold vendors accountable to written work estimates for discrepancies.
• Search for new recommended vendors and identify poor-quality vendors for elimination.
• Provide management with evaluation reports of internal and external customers and recommend process improvements.
• Arrange, modify, and authorize service via factories or vendors for customer satisfaction and contract completion.
• Alter the schedule or scope of work for service arrangements.
• Communicate directly with dissatisfied customers and negotiate solutions.
• Escalate issues to upper management for substantial costs or when advice is needed.
• Recommend responses to management for customer or government body communications during conflict resolution.
• Update deal tracking and status reports based on assessment of the deal.
• Use company applications to update missing deal information as deemed appropriate.
• Review costing for commission payments.
• Enter key information for commission payments.

Requirements

• High School Diploma
• Willing to Travel up to 50% locally and during normal business hours

Skills

• Data base management
• Commission calculations
• Customer Service
• Project Coordination

Education Level

• High School Diploma
• 2 year Degree preferred