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About the Role

As an Area Manager at Sev Laser, you will oversee daily office operations, foster a performance-driven culture, and focus on sales performance, customer service, and team development. You will ensure operational standards are met while leading your team to achieve sales goals and enhance the customer experience.

Responsibilities

• Drive sales performance by setting ambitious yet achievable goals for the team.
• Monitor sales figures and trends, providing insights to improve performance.
• Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Foster a positive and motivating work environment that emphasizes teamwork and accountability.
• Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
• Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
• Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
• Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
• Implement feedback systems to understand customer satisfaction and identify areas for improvement.
• Handle escalated customer concerns with professionalism and resolve issues promptly.
• Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
• Implement team performance metrics and track progress regularly.
• Organize team training sessions focused on enhancing sales techniques and service excellence.
• Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
• Engage with local businesses, organizations and community events to promote SEV Laser’s services.
• Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Requirements

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Location

• Onsite

Work Type

• Full-time

Benefits

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life and AD&D Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Sick Leave
• Paid Holidays (for eligible positions)
• Employee Discounts on SEV services and products
• Professional development and career growth opportunities

About the Company

• Sev Laser has 70+ locations all over the country and currently expanding.
• With the partnership of our amazing team, we are able to expand all across the nation.
• With the fast growth of our company comes amazing career opportunities for our staff in leadership.

Equal Opportunity

• SEV Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law.
• This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.