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About the Role
State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. This role utilizes technology to enhance claim handling and provides exceptional customer service by meeting with insureds, explaining coverage, estimating damages, and guiding them through the claims process.
Responsibilities
- Conduct on-site inspections and assessments of property damages for residential and commercial claims.
- Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims efficiently.
- Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
- Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
- Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
- Investigate and adjust personal and commercial property claims with exposures up to $500,000.
- Evaluate coverage and policy terms to determine claim validity and ensure compliance with local regulations.
- Negotiate and settle claims within authorized limits, considering policy provisions, industry standards, and company guidelines.
Requirements
- Ability to investigate problems, evaluate information, and make well-supported decisions.
- Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.
- Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately.
- Ability to effectively interact with policyholders, agents, and stakeholders to move claims forward efficiently.
- Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
- Detail-oriented with strong organizational and analytical skills.
- Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
- Physical agility for frequent lifting, carrying, climbing ladders, navigating roofs, and crawling in tight spaces.
- May be required to complete Rope and Harness Safety Training.
- A valid driver's license is required.
- Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
- Candidates may be asked to participate in new pre-employment assessments.
Skills
- Property Claims
- Property insurance policies
- Coverage and claim handling practices
- Residential building construction
- Commercial building construction
- Water mitigation inspection
- Xactimate
- XactContents
Location
- West Austin, TX
Work Type
- Remote-Field
- Mobile office/vehicle for in-person appointments
- Virtual work from home
- Flexible schedules
- Overtime
- Irregular hours
Experience Level
- Experienced
- Highly skilled professional
- Relevant coursework and internship/fieldwork experience
Education Level
- Bachelor's Degree in a related field or equivalent work experience in Property Claims
Salary/Compensations
- $63,089.65 - $90,000 annually
- Potential yearly incentive pay up to 15% of base salary
Benefits
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options
- 100% coverage for in-network preventative care
- Vision, dental, telemedicine, 24/7 mental health professionals
- Educational benefits
- Industry leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- State Farm Federal Credit Union
- Generous time off policies
- Up to 20 days annually
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions up to 7% of salary
About the Company
- Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
- We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.
- As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.