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About the Role

As an IT Support Engineer, you will be the technical backbone of our defense engineering team, taking full ownership of infrastructure, identity systems, and endpoint management. You will build durable configurations, leverage AI automation, and safeguard mission-critical operations and compliance standards.

Responsibilities

• Manage IT systems, including exploring environments and hands-on work with the EDDA platform.
• Administer Entra ID commercial and GCC High tenants, including user accounts, groups, licensing, and provisioning.
• Provide day-to-day support for engineers, triaging by business impact, communicating ETAs, and closing the loop.
• Maintain AI agents and monitoring stack (Grafana / Loki / Prometheus).
• Ensure CMMC controls are compliant and aligned with the SSP.
• Aggressively use AI tooling for builds, including piloting changes and maintaining rollbacks.
• Select and implement lightweight tooling for IT operations.
• Develop field support capabilities, including establishing remote management tooling and building durable configurations for remote deployments.
• Support remote deployments with occasional travel.

Requirements

• 1-4 years in an IT administration, systems admin, DevOps, InfoSec, or desktop engineering role.
• Hands-on keyboard MDM experience managing Macs (Jamf or Intune required).
• Experience managing a fleet of Macs.
• Experience using Apple Business Manager (ABM) for Automated Device Enrollment (ADE).
• Experience leveraging Declarative Device Management (DDM).
• Version-controlled MDM configurations.
• Familiarity with CI-like deployment workflows.
• Comfortable in a shell.
• Solid networking fundamentals (VLANs, DHCP/DNS, Wi-Fi, 802.1X).
• Familiarity with FIPS requirements.
• Ability to communicate calmly and clearly under pressure.
• Willingness to work at a fast-paced defense startup.
• Must be a U.S. citizen, lawful permanent resident, or protected individual.
• Ability to pass a background check and pre-access screening.

Skills

• MDM
• Jamf
• Intune
• Apple Business Manager (ABM)
• Automated Device Enrollment (ADE)
• Declarative Device Management (DDM)
• Shell scripting
• Networking fundamentals
• VLANs
• DHCP
• DNS
• Wi-Fi
• 802.1X
• PKI
• Grafana
• Loki
• Prometheus
• AI tooling

Location

• Onsite — Austin, TX

Work Type

• Direct Hire
• Full-Time
• Onsite

Experience Level

• 1-4 years

Benefits

• Meaningful Early Equity
• Direct Roadmap Influence
• Mission-Critical Work
• The Builder's Playground (new lab with advanced equipment)
• 100% Employer-Paid Premiums for medical, dental, and vision insurance
• 50% coverage for dependents' healthcare premiums
• Unlimited PTO
• Zero Red Tape (autonomy in technical decisions)
• Relocation Assistance

About the Company

• 9 Mothers develops AI-powered counter-drone systems designed to intercept and neutralize Group 1/sUAS threats in real-time.
• The company's flagship product is a low-power, counter-drone system built for the edge.
• 9 Mothers focuses on building field-ready capability for immediate survival needs.
• The company is backed by top-tier investors.
• The work environment is described as a 'playground' for those who want to see their code or hardware in the field quickly.