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About the Role

Supervise and coordinate the delivery of quality security services on a specific shift at an assigned customer site. Act as a liaison between site supervisors, account managers, and security officers. Provide coaching, recognition, and discipline to staff on the assigned shift.

Responsibilities

• Supervise and coordinate the delivery of quality services on a specific shift at an assigned customer.
• Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers.
• Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
• Prepare written reports and logs in neat, legible handwriting.
• Read and understand all operating procedures and instructions.
• Handle both common and crisis situations at the client site, calmly and efficiently.
• Display exceptional customer service and communication skills.

Requirements

• At least 18 years of age.
• Possess a high school diploma or equivalent, or 5 years verifiable experience.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to use initiative and independent judgment within established guidelines.
• Must be able to frequently prepare written reports and logs in neat, legible handwriting.
• Must be able to read and understand all operating procedures and instructions.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• For driving positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• May be required to pass Drivers Record check.
• Ability to handle crisis situations at the client site, calmly and efficiently.

Skills

• Effective written and oral communication
• Interpersonal skills
• Ability to deal with all levels of personnel and the general public
• Initiative and independent judgment
• Ability to prepare written reports and logs
• Ability to read and understand operating procedures and instructions
• Intermediate computer skills
• Ability to handle common and crisis situations
• Exceptional customer service skills

Work Type

• Full-time

Experience Level

• 5 years verifiable experience

Education Level

• High school diploma or equivalent

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments

About the Company

• Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
• While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

• Allied Universal® is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.