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About the Role

The Branch Manager serves as a strategic leader, exemplifying Arch’s core values and fostering a high-performance culture within the branch. This individual is tasked with effectively implementing company strategy and articulating a shared vision for the branch or region, in alignment with the Regional Manager.

Responsibilities

• Drive profitable growth through cultivation of relationships with strategic broker partners and focus brokers.
• Oversee tracking of prospects, pipelines, enquiries, and case management for new business acquisition and retention.
• Collaborate with the Regional Manager and internal stakeholders to enhance broker engagement and uphold service standards.
• Understand and support implementation of Corporate underwriting appetite and philosophy.
• Identify, develop, and maintain productive and profitable relationships with key broker partners.
• Prospect, build pipelines, and secure new business opportunities from targeted brokers.
• Design and implement effective distribution and broker engagement plans.
• Direct and support team members to ensure consistent visibility and presence in broker offices.
• Lead and facilitate regular quarterly business reviews (QBRs) with strategic partners and local deal brokers.
• Utilise CRM tools to accurately capture and manage all broker engagement activities.
• Conduct regular one-to-one meetings with direct reports for performance management and professional development.
• Manage branch travel and entertainment expenses within agreed budgets.
• Manage holiday and time-off approvals for the team.
• Oversee and execute all leader standard work and follow up on Process of Excellence output.
• Foster a high-performance culture built on collaboration and teamwork.
• Monitor and report on team attendance and sickness absence.
• Ensure accountability for overall team performance and branch objectives.

Requirements

• Over 10 years of experience in the insurance industry in a management or leadership position.
• Proven track record of stakeholder and broker relationship management.

Skills

• Relationship-building and stakeholder management
• Business development and pipeline creation
• Strategic planning and implementation
• Risk assessment and decision-making
• Team leadership and people management
• Collaboration and teamwork
• Accountability for objectives and results
• Customer-centric mindset
• Communication and negotiation skills

Experience Level

• Over 10 years of experience

Education Level

• CII qualifications preferred

About the Company

• With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential.
• Our work is the catalyst that helps others achieve their goals.
• In short, We Enable Possibility℠.
• 14101 Arch Europe Insurance Services Ltd