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About the Role

The Manager, Loss Prevention works with Store Senior Leadership to reduce the impact of shrinkage and Fraud on the store net profit. The Manager is responsible for establishing and maintaining the overall strategy and tactical planning for the protection and safeguarding of company assets. Oversees the application, integration and ongoing development of the National Store Audit program. The role provides Loss Prevention expertise to mitigate internal and external loss supporting the attainment of financial objectives.

Responsibilities

Develop and foster an open line of communication with the Store Leadership team to support achieving EBITDA, through increased profits, decreasing shrink, improving safety performance and other related risks to the bottom line
In conjunction with the DVP, Loss Prevention ensures delivery of Loss Prevention programs
Deliver results as they relate to Key Performance Indicators in partnership with DVP, Loss Prevention
Works with the Human Resources department and store leadership team to educate the retail staff on Standard Operating Procedures
Manage the Loss Prevention and Audit & Control team and ensure execution of work
Provide management reports summarizing and analyzing identified losses, progressing to resolution in a timely, efficient, manner.
Lead the delivery of analytics to support effective target-setting, payroll management and operational audits to achieve yearly goals and budgets
Recommend and support the implementation of proactive solutions to address deficiencies that affect operational excellence
Act as the expert on all store systems related to asset movement that can cause profit loss. Examples include; POS systems, inventory management, cash management, and operational policies.
Act as the expert on all physical security programs and processes. Examples include; Burglar Alarm systems, CCTV, Access Control and MPS.
Prioritize project/event/initiative implementations including critical paths, monitoring of progress, development of launch materials, communication and results tracking
Takes the opportunity to champion specific projects that create opportunity for EBITA improvement and continuous improvement
Manage expenses within approved budget and achieve all expense management targets
Complies and ensures compliance with all Health & Safety policies and requirements and acts as the representative of the National Health & Safety Manager in respective location
Ensure Crisis Management training and incident response is followed in accordance with company policy
Lead, motivate, and retain a team of high performing employees that is capable of delivering results
Provide ongoing training, coaching and development for all direct reports
Build and maintain relationships with external resources, including local police and Security/LP associations to assist in staying current on trends as they relate to Shrink and Life Safety.

Requirements

Post-secondary degree in a related field or equivalent work experience
5-7 years of post-university work experience, including 3+ years of management experience
Wicklander Zulawksi or other credited interview techniques is an asset.
Knowledge of legislative requirements including: Criminal Code of Canada, Citizens Powers of Arrest, Collective Agreements, Trespass to Property Act and Occupational Health & Safety Act
Knowledge and understanding of Loss Prevention technologies and hardware
Demonstrated leadership and influencing skills with the ability to get things done
Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
Confident and effective communication (written & verbal) and interpersonal skills
Is adaptable and comfortable with ambiguity and change
Highly service orientated and exceptional organization and follow skills
Passionate about fashion and luxury retailing
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Skills

Loss Prevention
Fraud mitigation
Asset protection
Strategy and tactical planning
National Store Audit program
EBITDA
Shrink reduction
Safety performance
Key Performance Indicators (KPIs)
Standard Operating Procedures (SOPs)
Management reporting and analysis
Analytics
Target-setting
Payroll management
Operational audits
Proactive solutions
POS systems
Inventory management
Cash management
Physical security programs
Burglar Alarm systems
CCTV
Access Control
MPS
Project management
Expense management
Health & Safety compliance
Crisis Management
Incident response
Team leadership
Coaching and development
Relationship building
External resource management (police, LP associations)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Location

Work Type

Full-time

Experience Level

5-7 years of post-university work experience
3+ years of management experience

Education Level

Post-secondary degree in a related field or equivalent work experience

Salary/Compensations

$85,666.66 - $105,000.00 per year

Benefits

Competitive total compensation
Generous employee discount
Pension
Health & dental benefits
Tuition assistance
Continuous learning and development
Pension matching
Incentives

About the Company

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow.
From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Equal Opportunity

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
All requests are confidential and used only to meet candidate needs.