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About the Role
Auto Glass Now is seeking friendly and energetic individuals to join their growing team as Customer Service Representatives and Front Desk Associates. Opportunities are available for both experienced professionals and entry-level trainees, with paid training provided.
Responsibilities
- Intake and assist walk-ins, appointments, and returning customers
- Create estimates, price quotes, and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist Manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
Requirements
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
Skills
- Customer service
- Basic computer skills
- Strong communication skills
- Bilingual (Spanish) proficiency is a plus
- Prior phone or call center experience is a plus
Location
- New York
Work Type
- Full-time
- Part-time
Experience Level
- Experienced
- Entry Level
- Trainee
Salary/Compensations
- $16.00 - $26.90 Hourly
Benefits
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
- Paid training
- Paid time off and holiday pay
About the Company
- Auto Glass Now offers fast, friendly, and convenient auto glass services.
- As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.
- Auto Glass Now is a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass.