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About the Role

Provide friendly, professional, and efficient bilingual (English and French) customer service, order processing, and delivery support to United Trimen customers via phone, email, SMS, and live chat. Assist customers with their daily inquiries to ensure their needs are met, while promoting and utilizing e-commerce technologies.

Responsibilities

• Liaise with and support customers for order entry, credits, and other needs
• Support and partner with assigned divisions and customers; ensure effective route management
• Maintain up-to-date knowledge of products and system status across divisions and distribution centers to assist Account Managers and customers
• Serve as an information resource for Account Managers, Logistics, and Sales Support on product-related inquiries regarding inventory levels, excessive punches, and general product information

Requirements

• Strong verbal and written communication skills
• Fully bilingual, written and spoken (French/English)
• Aptitude for resolving a variety of issues
• Strong organizational skills and ability to manage multiple priorities
• Enjoy working in a collaborative environment
• English required for daily communication with other team members based in English-speaking Canada and occasional communication with English-speaking suppliers (80%)

Skills

• Customer Service
• Order Processing
• Bilingual (English/French)
• Communication
• Problem Solving
• Organization
• Teamwork
• E-commerce Technologies

Location

• North York, ON

Work Type

• Full-time
• Monday to Friday schedule

Benefits

• Profit Sharing
• Healthcare Benefits
• Matching Retirement Contribution
• Overtime Compensation Over 40 hours
• Training & Development and Growth Opportunities
• Health, dental, and prescription drug insurance after 30 days

About the Company

• Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail.
• Our culture is built on a set of Cornerstone values: customers come first, honesty, trust, respect, teamwork, innovation, cooperation, dignity, diversity, and winning.
• We offer our employees very competitive benefits.
• We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management.
• Come join our team and build your career with us!

Equal Opportunity

• United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.
• All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
• If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to careers@unitedtrimen.com and use the words “Accommodation Request” in your subject line.