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About the Role

Maintain and execute Sarbanes-Oxley (SOX) and Information Technology General Controls (ITGC) frameworks for the enterprise Salesforce environment. This role supports daily audits, manages access controls, and coordinates releases, acting as a liaison for auditors and internal teams to ensure consistent change management and user lifecycle processes.

Responsibilities

• Assist in pulling walkthrough samples, change tickets, approval logs, and system evidence for external auditors (EY) and Internal Audit.
• Process user access, role assignments, and timely deactivations in accordance with SLA metrics via Jira and ServiceNow.
• Perform scheduled quarterly and annual user access and profile audits to prevent Segregation of Duties (SoD) conflicts.
• Maintain operational compliance checklists, record change logs, and document system configurations for all Salesforce components and custom solutions.
• Coordinate release schedules and deployment activities across Salesforce environments and connected integrations.
• Draft release notifications for cross-functional stakeholders and assist with post-production verification testing following system deployments.
• Ensure all deployment requests in Jira/ServiceNow have appropriate change approvals, business sign-offs, and pre/post-deployment documentation attached before release.

Requirements

• 3 to 5 years of experience in program management, compliance support, audit execution and Salesforce administration within a regulated environment.
• Hands-on experience with Salesforce user administration, profiles, permission sets, roles, and basic change management (Sandboxes, deployment steps).
• Active experience using Jira or ServiceNow for ticket management, access controls, and release tracking.
• Familiarity with OTC and ITGC principles, SOX compliance concepts, and auditor evidence-gathering workflows.

Skills

• Salesforce administration
• Jira
• ServiceNow
• SOX compliance
• ITGC
• Access controls
• Release coordination
• Change management

Location

• South San Francisco
• San Francisco Bay Area

Work Type

• Hybrid

Experience Level

• 3-5 years

Education Level

• Bachelor’s degree in Information Systems, Business Administration, or related field
• Salesforce Certified Administrator (Preferred)

Salary/Compensations

• $110,000—$132,500 USD

Benefits

• Bonus
• Equity
• Generous benefits package

About the Company

• Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
• At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Equal Opportunity

• Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.