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About the Role

Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities

• Perform connectivity and hardware troubleshooting and repair
• Perform outlook set up and administration
• Identify and repair hardware issues in a POS environment
• Replace scanners, scales, pin pad, printers and workstations
• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training
• Perform travel on a moment’s notice to provide support by troubleshooting at BFG customer's sites in assigned area, as required
• Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
• Prepare field reports, as required
• Liaise with Help Desk on escalated issues
• Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
• Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
• Identify cable pathways
• Test, review and troubleshoot installed systems
• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
• Troubleshoot cabling, hardware and network related issues in the field
• Operate hand and power tools (i.e. drill)
• Apply proficient computer skills and solid knowledge of computer networking
• Exhibit positive and professional attitude and behaviour at all times
• Interact and communicate respectfully with all BFG parties to resolve field issues
• Work independently and collaboratively with other team members to achieve common project/site objectives

Requirements

• CompTIA A+ Certification
• Minimum university degree with major in information technology or a related program
• Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
• Experience working in a retail environment with POS systems is required
• Experience working with remote management software is an asset
• Experience in troubleshooting cabling, hardware and network related issues in the field
• Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
• Must have and provide company with valid G driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service
• Ability to operate hand and power tools (i.e. drill)
• Proficient computer skills and solid knowledge of computer networking
• Excellent prioritizing and communication skills
• Ability to travel to customers’ sites on short notice over extended periods of time
• Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
• Must be able to lift up to 75 lbs.

Skills

• Connectivity troubleshooting
• Hardware repair
• Outlook setup
• Outlook administration
• POS systems
• Scanner repair
• Scale repair
• Pin pad repair
• Printer repair
• Workstation repair
• Safety policies and procedures
• Technical expertise
• UTP cable installation
• Co-axial cable installation
• Fibre optic cable installation
• Cable pathway identification
• System testing
• System review
• System troubleshooting
• Network infrastructure equipment installation
• Switch installation
• Router installation
• Server installation
• DSL modem installation
• Wireless switch installation
• Wireless access point installation
• Camera system installation
• Security system installation
• Network addressing
• Cabling troubleshooting
• Network troubleshooting
• Hand tool operation
• Power tool operation
• Computer skills
• Computer networking knowledge
• Prioritizing skills
• Communication skills

Location

• Canada

Work Type

• Field service
• Rotational shifts
• Stand-by
• On-call

Experience Level

• 3-5 years of experience in IT field services

Education Level

• University degree with major in information technology or a related program

About the Company

• BFG Enterprise Services