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About the Role

Manages housekeeping functions and staff daily to ensure guest rooms, public spaces, and employee areas are clean and well-maintained. Directs and works with the team to execute all housekeeping operations, striving to improve guest and employee satisfaction and maximize departmental financial performance. Responsible for inspecting areas and implementing plans for improvement.

Responsibilities

• Ensures compliance with all housekeeping policies, standards, and procedures.
• Understands the importance of the department’s operation on overall property financial goals and educates staff.
• Reviews staffing levels to meet guest service, operational needs, and financial objectives.
• Obtains lists of rooms to be cleaned and prospective check-outs to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Ensures all employees have proper supplies, equipment, and uniforms.
• Communicates areas needing attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
• Participates in departmental meetings and communicates a clear and consistent message regarding departmental goals.
• Uses all available on-the-job training tools to train new room attendants and provides follow-up training.
• Establishes and maintains open, collaborative relationships with employees.
• Schedules employees according to business demands and tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, and disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of employees and provides feedback.
• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Reviews employee satisfaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Requirements

• High school diploma or GED; 3 years experience in housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.

Experience Level

• 3 years experience in housekeeping or related professional area

Education Level

• High school diploma or GED
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

About the Company

• EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
• EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm.
• The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
• We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
• A place where service comes from the heart, not from a handbook.
• A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
• In joining EDITION, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.