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About the Role

Program Directors guide a portfolio of complex implementation projects in a Project Owner role, spanning multiple functional areas within the Japan market. They are responsible for guiding project teams, managing stakeholder relationships, and ensuring projects deliver value for both the customer and RELEX. They set a clear vision, make strategic decisions, manage risks, and serve as the key escalation point throughout the project lifecycle.

Responsibilities

Steer project management activities and ensure a professional project management approach across ongoing projects in different functional areas
Actively support and mentor others in all hard project management skill areas
Plan and execute change confidently, even in complex, multi-stakeholder projects
Apply expert understanding of project management methodologies (agile, waterfall)
Own the financial performance of complex projects and programs, and turn results to agreed target
Apply expert understanding of internal financial processes linked to Project Delivery, promoting compliance with internal processes and deadlines
Present and negotiate on a project’s financials with customer C-level stakeholders
Be accountable for financials on selected projects and programs
Work with the regional leadership team to analyse key themes across projects and drive improvement opportunities through to resolution
Support the closure of sales cases through commercial discussions on professional services
Meet with senior customer stakeholders to build their confidence in the RELEX delivery lead and delivery team
Review the content of Statements of Work to ensure an appropriate plan, assumptions, scope and customer obligations
Apply expert understanding of RELEX Software, customer use cases and implementation approaches across different functional areas
Use industry experience and customer advocacy to influence the RELEX product strategy and roadmap
Manage complex discussions with customer decision makers on the role of best practices vs. customisations, and act as a thought leader on global best practice
Share suggestions on wider best-practice topics — for example, revamping deliverables, processes or project methodology — and work with central teams to drive improvements
Bring expert-level industry knowledge across the Japan market in retail, wholesale or CPG, including Supply Chain, Merchandise and Category Management or Store Operations, and mentor others in this knowledge
Understand customer processes and the value drivers behind them
Apply expert-level understanding of KPI practices and communicate business value clearly to customer C-level
Identify opportunities for marketing and the wider organization to publicize implementation successes
Support the CSM in driving upsell and cross-sell discussions during the project phase
Build senior RELEX relationships that help influence development roadmaps for key accounts
Facilitate senior and executive discussions between the customer and RELEX equivalents
Communicate and influence effectively at customer C-level
Manage conflict and escalations expertly, creating efficient action and mitigation plans
Act as an internal thought leader within the PM practice, with the ability to influence globally
Build relationships with senior management and executives at Tier 1 and Super Tier 1 customers to influence decision making and build confidence in RELEX
Demonstrate empathy with senior stakeholders and act as a trusted advisor in their decision-making — even beyond core RELEX capabilities, such as how best to set up operations to maximize implementation value
Use broad industry and managerial experience to build and deliver coaching and mentoring plans for RELEX delivery teams
Work closely with Team Leads to understand RELEX consultants’ development goals and support them through the project lifecycle
Help shape the regional training and upskilling program for consultants, drawing on industry experience

Requirements

Guide a portfolio of complex implementation projects in a Project Owner role
Span multiple functional areas within the Japan market
Oversee partner-delivered projects
Guide the project team
Manage stakeholder relationships
Ensure project delivers value for customer and RELEX profitability
Set clear vision
Make strategic decisions
Manage risks
Serve as key escalation point
Hold clear ownership of the Japan market
Accountable for contribution to region’s KPIs, including forecasted revenue and cost of revenue (CoR)
Assist in selecting project team members from internal and partner resources
Coach other team members
Contribute to global development
Understand key processes supported by RELEX products and value drivers
Oversee implementations across all product areas
Guide and challenge customer stakeholders
Build relationships to C-level to align decisions with value-driven priorities
Participate in services sales process
Scope and estimate opportunities
Contribute to or own Statements of Work
Work with pursuit team to craft commercially viable, risk-managed offerings, including via partners

Skills

AI-driven supply chain planning
Retail optimization software
Demand forecasting
Supply chain optimization
Store space optimization
Allocation optimization
Workforce optimization
Pricing optimization
Promotions optimization
Project management (agile, waterfall)
Financial management
Sales support
Commercial discussions
Statement of Work review
RELEX Software expertise
Customer use case understanding
Implementation approach expertise
Product strategy influence
Roadmap influence
Best practice implementation
Retail industry knowledge (Japan market)
Wholesale industry knowledge (Japan market)
CPG industry knowledge (Japan market)
Supply Chain process knowledge
Merchandise process knowledge
Category Management process knowledge
Store Operations process knowledge
KPI practice understanding
Business value communication
Upsell and cross-sell support
Relationship building (senior management, executives)
Conflict management
Escalation management
Coaching
Mentoring

Location

Japan

Work Type

Full-time

Experience Level

Senior
Program Director

About the Company

RELEX Solutions is a global, AI-driven supply chain planning company with Nordic roots.
Provides retail optimization software that delivers radically improved demand forecasting and supply chain optimization.
Offers benefits across store space, allocation, workforce, pricing and promotions within one unified platform.
Trusted by leading brands including NTUC FairPrice, Estée Lauder, DFS, and Coles Supermarkets and Liquor.
A collaborative, people-first company that believes in innovation and continuous improvement.

Equal Opportunity

Proud to be an equal opportunity employer committed to an inclusive environment for all employees.
We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other.