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About the Role

The Mitigation Platform team is building the foundational platform that teams across Wise will use to design, launch, and improve mitigation experiences. This role will ensure that platform is grounded in real team needs, adaptable across regions, and capable of enabling faster, more consistent, higher-quality work across Wise. The Staff Researcher will help build this foundational platform, uncovering commonalities and specific needs across mitigation workflows to inform platform-level solutions.

Responsibilities

Setting priorities and research direction
Demonstrating strong craft and capabilities
Articulating now, next, and future
Driving impact through your work
Influencing senior leaders
Leading with guts
Bringing judgment to AI

Requirements

Strong judgment and systems thinking
Skilled at building decision confidence through well-designed studies and clear evidence
Proven track record of scaling research influence across teams and senior stakeholders
Experienced with mixed-method research
Thoughtful about where AI tools accelerate the work
Top-notch storytelling
Able to articulate research strategy
Able to define what success looks like
Able to positively influence squad and team focus
Comfortable establishing and tracking metrics
Deep understanding of how research ladders up to team, squad, and business goals
Track record of proactively spotting opportunities
Skilled at influencing outcomes among senior stakeholders with strong opinions
Track record of mentoring non-researchers to run quality research
Experience primarily in market research and/or academia is not suitable for this role
Demonstrable experience leading UX research within the tech/product industry is required
Must have mentored or coached others in research before
Must be comfortable working embedded in a squad's day-to-day
Must be comfortable navigating ambiguity across multiple product areas in a fast-paced environment

Skills

Generative exploration
Evaluative studies
Mixed-method research
AI tools
Storytelling
Research strategy
Metrics tracking
Stakeholder influence
Mentoring
Navigating ambiguity

Location

London

Work Type

Full-time

Experience Level

Staff-level

Salary/Compensations

GBP 102000 - GBP 133000

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.
Wise is on a mission to make people's and businesses' lives easier and save them money.
Wise is building an open, fair financial system for everyone, everywhere.
Wise is entering an exciting stage of its journey as it scales.

Equal Opportunity

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too.
We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.