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About the Role

The Home Delivered Meals (HDM) Coordinator ensures homebound older adults receive nutritious meals safely and on schedule. This role coordinates daily operations, including intake, assessments, volunteer scheduling, and program compliance with NYC Aging and City Meals on Wheels standards, upholding CBN's core values of Responsibility, Boldness, Heart, Respect, and Community.

Responsibilities

• Coordinate all aspects of the Home Delivered Meals (HDM) program, including intake, eligibility assessment, and reassessments.
• Ensure completion and accuracy of nutrition assessments conducted by staff or volunteers.
• Prepare and manage daily delivery route sheets and volunteer schedules, making real-time adjustments as needed.
• Maintain accurate and up-to-date client records and program data in accordance with NYC Aging and CMOW guidelines.
• Support compliance and audit preparation by maintaining accurate logs for taste tests, incidents, complaints, and client satisfaction surveys.
• Lead delivery crews in team-building initiatives, training sessions, and safety meetings to promote a positive and collaborative work environment.
• Prepare for emergencies, weather-related interruptions, and holiday meal delivery schedules.
• Serve as liaison between drivers, volunteers, and case management staff to address client delivery issues or “no answer” reports.
• Coordinate closely with the Program Director, Director of Volunteer Services, and Volunteer Coordinator to ensure smooth program operations.
• Partner with case management and social service staff to identify clients needing additional support.
• Provide coverage as needed, including serving as courier or delivery person during staff absences.
• Maintain detailed client documentation, new client packets, menus, and compliance forms.
• Ensure that delivery equipment and hand trucks are maintained and tracked in accordance with NYC Aging standards.
• Prepare monthly reports and assist the Program Director in completing required funder documentation.
• Partner with the Program director to manage the two home meal deliverers and any HDM volunteer staff.

Requirements

• Minimum 2 years of experience in program coordination, meal delivery, or social service environments.
• Strong organizational and interpersonal skills with the ability to multitask in a fast-paced setting.
• Must be comfortable collaborating across departments and with volunteers and participants.
• Flexibility to work occasional evenings or weekends for special events or emergency operations (scheduled in advance).

Skills

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using data or scheduling systems such as PeerPlace, STARS, or other case management databases.
• Excellent written and verbal communication skills in English.
• Bilingual fluency in Spanish, Mandarin, or Korean preferred.
• Familiarity with NYC Aging program standards, meal delivery logistics, and food service safety protocols.
• Organization & Time Management
• Communication
• Problem Solving
• Teamwork & Collaboration
• Accountability
• Compassion & Service Orientation

Location

• New York City

Work Type

• On-site
• Full-time

Experience Level

• 2+ years

Education Level

• Bachelor’s degree preferred; equivalent combination of education and relevant experience accepted.

About the Company

• Carter Burden Network promotes the well-being of adults aged 60 and older through a continuum of services, advocacy, arts and culture, health and wellness, and volunteer programs tailored to individual, family, and community needs.
• We are dedicated to supporting older adults in living safely, independently, and with dignity.
• CBN is partially funded by NYC Aging (formerly the NYC Department for the Aging).