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About the Role
As the In-Store Commercial Manager, you are a key driver of both customer experience and commercial success. You will elevate the collection, ensuring it resonates with customers while maximizing sales potential and shaping a dynamic, inviting atmosphere that enhances customer service and drives performance.
Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyze sales data and collaborate with the Store Manager to maximize department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Lead and manage store merchandising, sales initiatives, campaign execution, and stock level optimization to maximize commercial opportunities and drive performance
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance
Requirements
- Customer-Focused: Genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- Visual Merchandising: Experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts
- Product Passion: Genuine interest in the products offered and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Skills
- Customer Service
- Styling Advice
- Product Knowledge
- Sales Data Analysis
- Team Leadership
- Merchandising
- Sales Initiatives
- Campaign Execution
- Stock Management
- Recruitment
- Onboarding
- Training
- Talent Development
- Store Operations
- Brand Ambassadorship
- Visual Merchandising
- Communication
- Adaptability
- Flexibility
- English Language Proficiency
- Analytical Thinking
Work Type
- Full-time
- 39 hours a week
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
- H&M Incentive Program (HIP)
About the Company
- ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.
Equal Opportunity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve