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About the Role
The medical records clerk is responsible for fulfilling all medical record requests in a timely fashion, recording them in the patient’s chart, and collecting payments if appropriate. After training, there may be an opportunity for a hybrid work schedule.
Responsibilities
- Prepares and sends documents responsive to physician, patient, and attorney requests for medical records.
- Answers the phone, documents record requests and ensures patient concerns are addressed by the correct member of the team.
- Prepare and organize medical records to ensure they are complete and accurate prior to new patient appointments.
- Responds to daily tasks from the providers requesting patient medical records and contacts outside offices to obtain these records.
- Processes office notes for assigned provider(s).
- Imports videostrobe reports and photos into the patient’s chart.
- Assists with patient referrals, importing consult notes, and testing results.
- Assists with IT Help Desk requests for patients and staff.
- Provides excellent customer service, with a positive attitude and maintains good public relations.
Requirements
- Must be detail oriented and able to organize time and prioritize numerous duties within deadlines.
- Requires the ability to deal with changes in schedule and occasional interruptions.
Skills
- Excellent organization skills
- Customer service skills
- Ability to multi-task in a busy environment
- Excellent written communication skills
- Excellent verbal communication skills
- Interpersonal skills
Location
- Albany
Work Type
- Hybrid
Experience Level
- Administrative experience in a healthcare setting preferred
- Experience with NextGen a plus
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.00 to $21.00 per hour
Benefits
- Health insurance
- Generous paid time off
- Paid holidays
About the Company
- Albany ENT & Allergy Services has been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025.
- Offers a consistent schedule with no weekend hours.
- Values its employees.
- Believes in work/life balance.
- Prides itself on delivering compassionate, patient-centered care.