Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Gallagher is seeking an experienced and commercially minded Associate Director – Construction Claims to join our Claims Division in London. This role offers the opportunity to manage complex construction claims, cultivate strong client relationships, and deliver exceptional service within our Specialty business.

Responsibilities

• Manage construction claims from notification through to conclusion, including negotiation with insurers
• Provide expert advice and guidance to clients across all stages of the claims process
• Build and maintain strong relationships with clients, insurers, and internal teams
• Proactively manage claims progression, ensuring timely updates and resolution
• Review and respond to insurer queries, resolving issues efficiently
• Monitor and track payments, ensuring timely collections and settlements
• Ensure all claims documentation and records are accurate, complete, and compliant
• Produce and deliver claims data and MI to clients and stakeholders as required
• Support continuous improvement of claims handling processes and service delivery

Requirements

• Significant experience in construction claims within the insurance industry (c.10+ years)
• Strong understanding of claims processes, insurance markets, and regulatory requirements
• Experience handling complex claims and negotiating with insurers
• Previous experience leading or mentoring individuals/teams
• Excellent client management and relationship-building skills
• Strong communication and stakeholder engagement capabilities
• Highly organised with the ability to manage multiple priorities
• Commercially aware, proactive, and solutions-focused

Skills

• Knowledge of CLASS system and ECF claims processing (desirable)

Location

• London

Work Type

• Full-time

Experience Level

• 10+ years

Benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care

About the Company

• Gallagher helps clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.
• We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.
• Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
• For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
• Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.

Equal Opportunity

• We value inclusion and diversity
• Gallagher is Disability Confident Committed.
• We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
• In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.