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About the Role

As an Associate Client Service Manager on the Commercial team at Gallagher, you will lead efforts to deliver exceptional service and solutions to clients. You will build strong relationships, solve challenges, and ensure every interaction adds value, contributing to client growth and Gallagher's success.

Responsibilities

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage.
• Build and maintain strong relationships with clients through timely responses and strong customer service.
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Requirements

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Skills

• Client service
• Claims management
• Microsoft Office
• Relationship building
• Adaptability
• Collaboration

Experience Level

• 1+ years client service and/or claims management experience (with Bachelor's degree)
• 3+ years client service and/or claims management experience (with High School degree/GED)

Education Level

• Bachelor's degree
• High School degree/GED

About the Company

• Gallagher helps clients face risk with confidence, enabling them to grow, lead, and innovate.
• Gallagher offers a digital ecosystem with client-centric consulting tools, advanced data, and analytics.
• Gallagher fosters a culture grounded in teamwork, integrity, and a commitment to doing the right thing.
• Gallagher values curiosity, new ideas, and empowers employees to take ownership of their careers.