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About the Role

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. This is a level-agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
Identify and explain the Rivian product line, EV framework, tools, and accessories.
Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
Conduct road tests to ensure the quality of repairs.
Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
Identify areas of improvement and provide feedback to senior technicians or leadership.
Support service campaigns and containment initiatives.
Ensure that all work and technical notes are properly documented for internal and external use.
Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
Communicate with a high level of professionalism in customer-facing situations.
Stay current with technical skills and complete required training.
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Requirements

High School Diploma or GED is preferred.
Proficient in using hand tools and power tools.
Must be at least 21 years old.
Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
Ability to drive a non-commercial truck and trailer is preferred.
Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
Proficient with laptops or computers in Windows or Mac environments.
Strong organizational skills, attention to detail, and an eagerness to learn.
Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
Ability to read and speak fluent English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Skills

Foundational understanding of basic electricity theory
Ability to safely use a DVOM for various circuit measurements
Reading and leveraging electrical schematics as a diagnostic resource
Deep understanding of automotive electronics, including CAN and LIN networks
Ability to diagnose complex faults and perform wiring repairs according to manufacturer standards
Understanding the risks involved with high voltage systems
Ability to safely power down high voltage systems and work on them using appropriate personal protective equipment (PPE)
Understanding the function of various high voltage components and their monitoring systems
Diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes
Proficient in fundamental chassis service
Ability to mount and balance tires
Perform vehicle alignments
Replace brake system components
Diagnose mechanical suspension components
Repair advanced vehicle dynamic issues related to traction control, ABS, and power steering
Resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH)
Service vehicle thermal systems
Perform a coolant drain-and-fill
Safely handle refrigerant with a 609 certification
Comprehensive understanding of the A/C system and its components
Proficiently use an A/C machine
Diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems
Working knowledge of ADAS
Basic understanding of ADAS features and their operation
Replace ADAS system components
Perform necessary ADAS calibrations
Understanding the functionality and limitations of the complete ADAS system and the specific roles of its various sensors
Assisting with glass removal and installation
Safely replacing windshields and other glued body fixtures
Adjusting body panels to specified tolerances
Diagnosing and repairing issues such as wind noise and water leaks

Location

Remote
Travel to various locations

Work Type

Full-time
Part-time

Experience Level

Entry-level
Career technicians

Education Level

High School Diploma or GED preferred

Salary/Compensations

$28.13 - $41.41 per hour for New York based applicants
Eligible for annual performance bonus

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Rivian’s 401(k) Plan
Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
We build emissions-free Electric Adventure Vehicles.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.