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About the Role

Join a multi-disciplined Health & Benefits (H&B) team within the Human Capital business at Aon. Contribute to a team delivering exceptional value to clients across Accident & Health, Private Health, and Group Life insurances. Opportunity to further develop Life insurance expertise and extend knowledge across other employee benefit insurances.

Responsibilities

• Provide advocacy and support services for a portfolio of Health & Benefits claims (predominantly Group Salary Continuance insurance).
• Assist individuals with the initial claims triage and assistance navigating the claims process.
• Work with our varied client base to support claimants throughout the claims process.
• Assist employers though the claims process.
• Strategic claims management, including attending claims meetings with insurers and ensuring appropriate claim and rehabilitation strategies are in place.
• Respond to client queries both email and by phone.
• Ensure the system and client data is accurately saved and maintained.
• Broaden your insurance knowledge by working closely with our team experts within the Health & Benefits team.
• Handle any further ad-hoc projects across the team as required.

Requirements

• Previous experience in Group Life insurance for a Life insurer and/or consultant/broker or similar organisation, for example superannuation fund/similar.
• Superior levels of accuracy and attention to detail.
• Ability to manage multiple client engagements across a diverse range of clients and stakeholders.
• Proficient computer skills (Microsoft Office suite, in-house designed databases).
• Superior time management and organisation skills with an ability to handle competing tasks.
• Exceptional communication skills to set and manage expectations at all levels both within Aon and with clients.
• Strong ability to be able to positively influence key decision makers.
• Passionate about relationship building and advocating for customers to get the best outcome.
• An eye for systems and process improvement.

Skills

• Disability/rehabilitation claims experience
• Workers comp claims experience
• Life insurance claims experience
• Accident & health claims experience

Location

• Sydney
• Melbourne

Work Type

• Full-time
• Hybrid

Benefits

• Comprehensive benefits package
• Agile, inclusive environment
• Smart Working arrangements
• Two “Global Wellbeing Days” each year
• Continuous learning culture

About the Company

• Aon is in the business of better decisions.
• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
• Aon’s Health & Benefits team is a part of our broader Human Capital business, Australia’s leader in helping organisations attract, retain, protect, and sustain the workforce they need to be able to deliver on their business strategy.
• By addressing people risk through the provision of data driven insights and quality advice, we help clients make better decisions about their most important asset, their people.

Equal Opportunity

• Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.
• Aon is proud to be an equal opportunity workplace.
• Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
• We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
• If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com