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About the Role
Gallagher Bassett is seeking experienced Technical Managers to provide technical oversight and guidance for Property and General Liability teams. These roles will ensure consistency, accuracy, and compliance in coverage interpretation and decision-making, acting as a technical advisor to resolve complex claims and strengthen governance.
Responsibilities
- Interpret and analyze insurance policies to determine coverage, exclusions and liability across complex claims.
- Provide expert technical advice to claims teams on policy interpretation, coverage positions and dispute risk.
- Act as the primary escalation point for complex coverage queries and technical referrals.
- Support claims teams in developing and negotiating settlement strategies.
- Ensure consistent and compliant application of policy language, relevant legislation and scheme requirements.
- Build and maintain strong relationships with internal stakeholders, clients and external partners.
- Identify trends, emerging risks and coverage issues and provide recommendations to mitigate exposure.
- Contribute to continuous improvement initiatives to enhance claims quality, consistency and efficiency.
- Coach and develop claims professionals to strengthen technical capability across the business.
Requirements
- Extensive experience in general insurance claims with strong technical expertise in coverage interpretation.
- In-depth knowledge of Property and/or General Liability claims.
- Strong understanding of insurance policy wording, exclusions, endorsements and relevant legislation.
- Proven ability to manage complex coverage issues and provide defensible recommendations.
- Excellent stakeholder management and communication skills.
- Experience coaching and developing technical capability within claims teams.
- Strong analytical and problem-solving skills with sound commercial judgement.
- Ability to manage competing priorities and complex workloads.
- Proficiency in Microsoft Office and claims management systems.
- Must have the right to live and work within Australia.
Skills
- Technical expertise in coverage interpretation
- Property and/or General Liability claims knowledge
- Insurance policy wording, exclusions, endorsements and relevant legislation understanding
- Stakeholder management
- Communication skills
- Coaching and development
- Analytical skills
- Problem-solving skills
- Commercial judgement
- Microsoft Office proficiency
- Claims management systems proficiency
Location
- Australia
Work Type
- Work from Home
- Flexible work arrangements
- Hybrid work arrangements
Experience Level
- Highly experienced
Salary/Compensations
- Attractive remuneration packaging
Benefits
- 4 weeks annual leave
- Up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
- Reproductive leave
- Birthday leave
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
About the Company
- Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
- We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
- We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
- We are a team that shows up, stands together, and leads with purpose.
- Gallagher Bassett is an equal opportunity employer.
- Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization.
- For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
- Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
- We see inclusion as a conscious commitment and diversity as a vital strength.
- By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Equal Opportunity
- Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
- Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
- In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.