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About the Role

Gallagher Bassett is seeking a highly experienced Senior Legal Specialist to support our Specialty portfolio within the General Insurance division. This role provides subject matter expertise across complex and sensitive claims, ensuring matters are managed with integrity, empathy, and in line with regulatory and scheme requirements. You will drive early and appropriate resolution strategies, partnering closely with icare, legal providers, and agencies to deliver fair, defensible, and trauma-informed outcomes. This position is central to maintaining technical excellence, minimizing risk, and supporting sustainable claims management practices.

Responsibilities

Act as the primary technical referral point for complex and sensitive Specialty claims.
Provide expert guidance on liability, quantum, evidentiary requirements, and resolution strategies.
Partner closely with icare and legal stakeholders to develop and implement effective claim strategies.
Instruct and manage legal providers, counsel, and specialists to progress matters efficiently.
Drive early resolution opportunities including ADR pathways, conferencing, and negotiated settlements.
Monitor portfolio trends, risks, and emerging issues and provide insights and escalation recommendations.
Build and maintain strong stakeholder relationships, ensuring trauma-informed and respectful engagement.
Contribute to continuous improvement initiatives to enhance claims processes, consistency, and quality.
Support and uplift technical capability within the team through coaching and knowledge sharing.

Requirements

Significant experience managing complex Specialty, personal injury, or historical liability claims.
Strong understanding of liability, quantum assessment, and evidentiary requirements.
Experience working with government schemes, insurers, or large institutional environments.
Demonstrated experience engaging and managing external legal providers.
Strong knowledge of ADR approaches, Model Litigant obligations, and trauma-informed practices.
Excellent communication skills with ability to prepare high-quality reports and recommendations.
Proven ability to analyse trends and provide actionable insights.
High level resilience, empathy, and professionalism when handling sensitive matters.
Strong organisational skills with the ability to manage competing priorities.
Must have the right to live and work within Australia.

Skills

Liability assessment
Quantum assessment
Evidentiary requirements
ADR approaches
Model Litigant obligations
Trauma-informed practices
Stakeholder relationship management
Trend analysis
Reporting
Communication

Location

Australia

Work Type

Flexible work arrangements
Work from Home
Hybrid work arrangements

Experience Level

Senior

Salary/Compensations

Attractive remuneration packaging

Benefits

4 weeks annual leave
Up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Gallagher Bassett is an equal opportunity employer.
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.

Equal Opportunity

Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.