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About the Role

Gallagher is seeking Account Handlers to join its Real Estate practice in London, Bournemouth, or Chichester. This role involves supporting the servicing of client accounts, ensuring high delivery standards and client experience within a diverse Real Estate portfolio. The position offers a platform for development within a respected corporate team.

Responsibilities

• Look after a portfolio of Real Estate clients.
• Create documents for new customers, mid-term adjustments, and renewals.
• Ensure accurate and timely recording of customer details on the system.
• Obtain renewal terms for customers, exploring all available options.
• Prepare renewal closings from meeting minutes and ensure cover is bound by the renewal date.
• Liaise with clients and insurers, confirm cover, process policies, and chase outstanding documentation.
• Handle account queries and credit control matters.
• Apply fundamental legal and regulatory policy in relation to internal policies and insurance contracts.
• Maintain accurate records and process in accordance with agreed procedures for timely renewals.

Requirements

• Previous experience as an Account Handler within Real Estate or Property is essential.
• Candidates with some exposure to Real Estate or Property and a strong core foundation are welcome.
• Worked to targets within a regulated, measurable framework and achieved SLAs.
• Evidence of rapport-building and customer service focus with outstanding communication and social skills.
• Due diligence and process-driven with the ability to meet deadlines.
• Ability to forward plan, organize, and analyze information.
• Highly accurate with strong attention to detail.
• Ability to use initiative when assisting team members.
• Eligible to work in the UK.

Skills

• Fully proficient in Acturis.
• Communication skills.
• Social skills.
• Attention to detail.

Location

• London
• Bournemouth
• Chichester
• Guildford

Work Type

• Hybrid

Experience Level

• Mid-level

Education Level

• GCSE standard or equivalent
• Cert CII is desirable

Benefits

• Minimum of 25 days holiday, plus bank holidays.
• Option to buy extra holiday days.
• Defined contribution pension scheme with employer contribution.
• Life insurance (4x basic annual salary, with top-up options).
• Income protection (up to 50% of annual income, with top-up options).
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan.
• Share incentive plan.
• Critical illness cover.
• Discounted gym membership.
• Season ticket loan.
• Access to a discounted voucher portal.
• Emergency back-up family care.

About the Company

• Gallagher is a global community focused on empowering businesses, communities, and individuals to thrive.
• The company fosters a culture built on trust, collaboration, and the belief that 'better together'.
• Gallagher offers opportunities for career growth, impact, and learning.
• The Real Estate practice is a core part of the business, known for its strong market reputation, high-performing culture, and consistent growth.
• The team is ambitious, collaborative, and forward-thinking, combining deep sector knowledge with a proactive approach.

Equal Opportunity

• Gallagher values inclusion and diversity as a core part of its business.
• The company is committed to sustainability and supporting communities.
• Gallagher embraces employees' diverse identities, experiences, and talents.
• Gallagher is Disability Confident Committed, pledging to make recruitment inclusive and accessible.
• Gallagher is accredited as a Living Wage employer.
• The company is committed to diversity and opportunity for all.
• Gallagher opposes any form of less favorable treatment based on protected characteristics.
• Gallagher believes all persons are entitled to equal employment opportunity.
• The company prohibits discrimination based on protected characteristics.
• Equal employment opportunity is extended in all aspects of the employer-employee relationship.
• Gallagher will make reasonable accommodations for qualified individuals with disabilities.