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About the Role

Working within the General Liability Team, you will work with and report to the Team Leader, whilst also engaging with various internal and external key stakeholders. This position will be offered on a full-time, fixed-term 12 month contract with a flexible hybrid approach, working in our Sydney CBD office and WFH.

Responsibilities

• Manage a portfolio of general liability claims end to end
• Attend and run settlement conferences
• Coach and mentor other consultants as you will act as an SME across your portfolio
• Interpret public liability and professional indemnity policy wordings and apply accurately
• Provide advice to insured clients on indemnity, liability, quantum, reserving and settlement
• Liaise with various third-party providers including solicitors, loss adjusters, brokers and barristers
• Settle claims within client service instruction, company guidelines and delegated authority
• Attending client meetings where applicable
• Achieve monthly KPI’s as designated by management
• Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements
• Resolve complaints in accordance with company guidelines
• Identify potential fraud/recovery indicators for claims where applicable

Requirements

• At least 5 years of Claims experience in public liability and/or professional indemnity claims management
• Flexibility and receptivity to change
• Focused on customer and the client
• Negotiation skills
• Excellent customer service skills
• Excellent communication and interpersonal skills
• PC literate – Database and Microsoft Office
• Time management and organisational skills

Skills

• Public liability
• Professional indemnity
• Third Party Liability
• Negotiation
• Customer service
• Communication
• Interpersonal skills
• PC literate
• Database
• Microsoft Office
• Time management
• Organisational skills

Location

• Sydney CBD
• WFH

Work Type

• Full-time
• Fixed-term contract
• Hybrid

Experience Level

• At least 5 years of Claims experience

Education Level

• Industry specific ANZIIF qualifications (desirable)

Benefits

• Flexible work arrangements
• WFH
• Paid Parental Leave
• Excellent working environment
• Team support
• Rewarding opportunities
• Ongoing education and development
• Service recognition awards
• Employee assistance program
• Peer support program
• Corporate health insurance discounts
• Wellness programs
• Additional purchased leave
• Novated leases
• Gallagher Rewards Program
• Reproductive leave
• Birthday Club
• 4 weeks annual leave
• Up to 2 weeks additional purchased Lifestyle Leave
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Mental Health and Wellbeing Support
• Employee Recognition Awards
• Service Milestone Recognitions
• Annual flu vaccinations
• Access to Reward Gateway

About the Company

• Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
• As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
• We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
• Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization.
• For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
• Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
• We see inclusion as a conscious commitment and diversity as a vital strength.
• By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal Opportunity

• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
• In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.