Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Communicate with clients via phone and email, provide insurance advice, and process client requests. Help drive sales and retention by supporting initiatives and upselling/cross-selling products. Comfortable working in a fast-paced environment with specific targets and building relationships with clients, colleagues, and industry professionals.

Responsibilities

• Communicate with clients via incoming phone queue, outgoing phone requests, and email in an efficient and positive manner
• Provide knowledgeable insurance advice to clients on current prices, coverage, and opportunities
• Stay up to date with insurer market change and follow all insurer and Aon workflows to ensure accuracy and minimize E&O exposure
• Advise and process client requests in insurer portals and our BMS ensuring all underwriting criteria is correct and the client informed to ensure mutually agreeable outcome
• Help drive results by supporting and implementing initiatives that will increase sales and retention opportunities within the Personal Lines team
• Upsell or cross-sell products/service to existing clients or new business prospects
• Build relationships with prospective clients, colleagues, underwriters, and industry professionals

Requirements

• Applicants must be legally authorized to work in Canada.
• This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
• 2+ years’ experience in Home and Auto Personal Lines insurance with proven customer service success preferred
• Demonstrated ability to manage time effectively and prioritize requests while maintaining a positive attitude
• High level of organization, efficiency, and attention to detail
• Excellent interpersonal and communication skills, both verbal and written
• Proven ability to develop and deepen relationships with clients, colleagues, and insurer partners
• Valid provincial license is a requirement
• License for other provinces or open to take them is preferred

Skills

• Insurance advice
• Customer service
• Time management
• Organization
• Efficiency
• Attention to detail
• Interpersonal skills
• Communication skills (verbal and written)
• Relationship building

Location

• Canada

Work Type

• Hybrid

Experience Level

• 2+ years experience

Education Level

• Post-secondary diploma or degree or a combination of education and equivalent years
• Relevant certifications such as CIP and CAIB are assets

Salary/Compensations

• $56,588 – $65,000

Benefits

• Generous incentive earning opportunity
• Comprehensive benefits package

About the Company

• Aon is in the business of better decisions
• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.