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About the Role

This role is for a Managing Engineer within Refrigeration, focusing on the Supermarket FM sector. You will be responsible for a team of Refrigeration Engineers, ensuring timely and budget-conscious completion of maintenance tasks, managing the call-out rota, and maintaining adequate safety cover.

Responsibilities

• Supervise the team, acting as their daily point of contact, and provide management support, guidance, training, and development.
• Provide technical support and training to the team of Refrigeration Engineers.
• Control daily staffing, including management of an "on-call" rota.
• Assist Area Support Manager with HR processes such as return-to-work forms, disciplinary incidents, performance reviews, and holiday/absence cover.
• Investigate, record, and escalate accidents or near misses according to the Health & Safety Policy.
• Provide technical support for major operational issues and incidents.
• Assist the team in delivering high-quality Planned Preventative Maintenance (PPM) work.
• Collaborate with the Area Support Manager to address Health & Safety issues and report/escalate as necessary, including PPE matters.
• Assist the Area Support Manager with budgetary management of parts and materials, reporting overspends and variances.
• Attend client and manager meetings within the region on behalf of the business.
• Work autonomously in a pressurized environment, prioritizing a complex workload.
• Communicate operational issues within the region effectively.
• Maintain a customer service-driven approach in a people-focused environment.
• Be flexible with working hours, including weekend working and on-call cover, to ensure customer service levels and continuity of service.

Requirements

• Full UK driving license is essential.
• Minimum 5 years post-qualification experience working on a mobile basis.
• Experience in an FM environment.
• Refrigeration Engineering experience within Supermarkets.
• Excellent communication skills, ability to influence and use diplomacy.
• Ability to supervise engineers in a pressurized environment dealing with store teams and the public.
• Capable of prioritizing a complex and demanding workload.
• Flexibility with working hours, including weekend working and on-call cover.

Skills

• Refrigeration Engineering
• Supermarket refrigeration experience
• Technical support
• Team supervision
• HR processes
• Health & Safety management
• Budgetary management
• Client and manager meetings
• Communication skills
• Diplomacy
• Prioritization
• Customer service

Location

• Bromley
• Croydon
• Wimbledon
• Surrounding areas
• Regional area within London

Work Type

• Full-time
• Mobile
• On-call
• Weekend working

Experience Level

• Senior
• Managing Engineer
• Minimum 5 years post qualification experience
• Demonstrable management/supervisory experience (desirable)

Education Level

• City & Guilds qualified in Refrigeration (or equivalent)
• F-Gas certified
• 18th Edition (desirable but not essential)

Salary/Compensations

• £60,668 (including location allowance of £3,000 per annum)
• Up to 4% discretionary bonus scheme
• Overtime paid at time and a half
• Door-to-door pay

Benefits

• 25 days annual leave, plus bank holidays
• Matched contribution Pension scheme of 4.5% up to 6%
• Health Cash Plan & Life Assurance
• Cycle to Work Scheme
• Discounts, vouchers, and financial aid programs
• Refer a Friend reward scheme
• Funded Training Sponsorship Scheme
• Access to state-of-the-art training academy
• Industry leading Learning & Development opportunities
• Significant investment in safety and technical training

About the Company

• A strong and stable company within the Supermarket FM area.
• Operates on a 24/7 basis.
• Passionate about individual development.
• Offers industry-leading Learning & Development opportunities.
• Has a National Training Academy with in-house technical trainers.
• Focuses on upskilling and cross-skilling the mobile engineering team.
• Invests in safety and technical training for ongoing development.
• Retains industry-leading self-delivery capability.