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About the Role

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. This is a level-agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
Identify and explain the Rivian product line, EV framework, tools, and accessories.
Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
Conduct road tests to ensure the quality of repairs.
Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
Identify areas of improvement and provide feedback to senior technicians or leadership.
Support service campaigns and containment initiatives.
Ensure that all work and technical notes are properly documented for internal and external use.
Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
Communicate with a high level of professionalism in customer-facing situations.
Stay current with technical skills and complete required training.
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Requirements

High School Diploma, GED, or other recognized high school equivalency credential preferred.
Proficient in using hand tools and power tools.
Must be at least 21 years old.
Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
Ability to drive a non-commercial truck and trailer is preferred.
Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
Proficient with laptops or computers in Windows or Mac environments.
Strong organizational skills, attention to detail, and an eagerness to learn.
Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
Ability to read and speak fluent English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Must be a certified mechanic in the state of Michigan. The certification must include the following categories: front end, suspension, steering systems, brakes/breaking systems, electrical systems, heating and air conditioning.
Hands-on work experience in an automotive shop is highly preferred.
A background in electric vehicle (EV) or hybrid repair is considered a plus.
Experience in start-up environments is preferred.
Experience with parts departments, billing, and work order management systems is preferred.
Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements.
Proficiency should extend to reading and leveraging electrical schematics as a diagnostic resource.
Advanced candidates will demonstrate a deep understanding of automotive electronics, including CAN and LIN networks, and possess the ability to diagnose complex faults and perform wiring repairs according to manufacturer standards.
A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE).
This includes understanding the function of various high voltage components and their monitoring systems.
Highly skilled technicians will be capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes.
Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components.
The role requires the ability to diagnose mechanical suspension components and progress to repairing advanced vehicle dynamic issues related to traction control, ABS, and power steering.
Top-tier candidates will be adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH).
Technicians must be able to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification.
A comprehensive understanding of the entire A/C system and its components is expected.
An ideal candidate can proficiently use an A/C machine and diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems.
A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation.
Technicians will be expected to replace system components and perform necessary calibrations.
Advanced understanding includes knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors.
The role includes responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures.
Technicians may be tasked with adjusting body panels to specified tolerances and should be capable of diagnosing and repairing issues such as wind noise and water leaks.

Skills

Automotive Repair
EV Framework
Tools
Accessories
Repair Procedures
Road Testing
Parts Management
Technical Documentation
Customer Communication
Training
Hand Tools
Power Tools
Laptop/Computer Proficiency
Organizational Skills
Attention to Detail
Physical Stamina
English Fluency
Document Interpretation
Mechanic Certification (Michigan)
Electric Vehicle (EV) Repair
Hybrid Repair
Start-up Environments
Parts Departments
Billing Systems
Work Order Management Systems
Basic Electricity Theory
DVOM Usage
Electrical Schematics
Automotive Electronics
CAN Networks
LIN Networks
High Voltage Systems Safety
Personal Protective Equipment (PPE)
High Voltage Component Function
High Voltage Monitoring Systems
Chassis Service
Tire Mounting
Tire Balancing
Vehicle Alignments
Brake System Component Replacement
Mechanical Suspension Diagnosis
Advanced Vehicle Dynamics
Traction Control Systems
ABS Systems
Power Steering Systems
Noise, Vibration, and Harshness (NVH) Diagnosis
Thermal System Service
Coolant Drain-and-Fill
Refrigerant Handling
609 Certification
A/C System Service
A/C Machine Operation
HVAC Systems
Advanced Driver Assistance Systems (ADAS) Knowledge
ADAS Component Replacement
ADAS Calibration
Vehicle Body Repair
Glass Removal
Glass Installation
Windshield Replacement
Body Fixture Replacement
Body Panel Adjustment
Wind Noise Diagnosis
Water Leak Diagnosis

Location

Remote
Various Locations

Work Type

Field Service
Mobile Service
Full-time

Experience Level

Entry-level
Career Technicians
Various Seniority Levels

Education Level

High School Diploma
GED
High School Equivalency Credential

Salary/Compensations

$28.13 - $40.20 per hour
Potential for annual performance bonus

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
We build emissions-free Electric Adventure Vehicles.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.