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About the Role
As Client Service Manager, you'll play a key role in supporting the continued growth of our Real Estate Practice, combining people leadership, operational oversight and client service excellence to drive efficiency and continuous improvement.
Responsibilities
- Lead, coach and develop a team of Account Handlers, fostering a high‑performance, collaborative culture.
- Embed best practice processes, improve workflows and identify opportunities to enhance efficiency and service delivery.
- Oversee outstanding service across a portfolio of Real Estate clients, ensuring standards are consistently met and exceeded.
- Help design and implement client service strategies, operating models and technology solutions, including AI, to improve productivity and outcomes.
- Act as a key referral point for complex administrative and operational queries, providing guidance and support.
- Monitor team performance, workload and service metrics to maintain operational effectiveness.
- Build strong relationships with internal and external stakeholders to deliver positive outcomes.
- Champion learning and development through technical training, mentoring and support for career progression.
- Contribute to growth by identifying opportunities to strengthen client relationships and improve retention.
Requirements
- Experience managing, training, developing and mentoring client-facing insurance teams.
- Strong operational mindset with a track record of improving processes, driving efficiencies and enhancing service delivery.
- Real Estate, Property Owners or wider commercial insurance experience.
- Excellent stakeholder management skills with the ability to influence, collaborate and build strong relationships.
- A proactive, organised and solutions-focused approach, with a passion for continuous improvement and team development.
Skills
- People leadership
- Process improvement
- Client service
- Operational oversight
- AI
- Stakeholder management
- Mentoring
- Team development
Location
- London
Work Type
- Hybrid
Experience Level
- Established Client Service Manager
- Operations Manager
- Team Leader
- Broader managerial role
About the Company
- Aon is in the business of better decisions.
- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
- As one inclusive team, united through trust, we're passionate about helping our colleagues and clients succeed.