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About the Role

As the Client Executive, you will ensure the delivery of exceptional service to Gallagher’s clients by leading client accounts and branch initiatives. You will apply business insight and a strong dedication to service to cultivate outstanding relationships with clients and vendor partners.

Responsibilities

• Independently lead complex self-funded accounts.
• Maintain direct account responsibility, recognize client needs, and provide solutions while managing their annual strategy.
• Share market expertise with clients and keep them informed of compliance-related issues.
• Cross-solve with clients to communicate available Gallagher resources.
• Champion Gallagher resources and tools to maximize efficiency in managing client deliverables.
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process, aiming for a 95% retention target.
• Guide, develop, and mentor new hires, account management, and team resources.
• Prioritize workflow and ensure accountability in internal and external partnerships.
• Align with the account management team to ensure compliance with local and corporate standards.
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes.
• Exemplify the highest ethical standards, promote ethical behavior, and uphold The Gallagher Way.

Requirements

• Bachelor’s Degree plus 5 or more years client coordination and/or claims management experience, OR High School diploma/GED with 10 or more years client coordination and/or claims management experience.
• Appropriately licensed and/or certified with a Life & Health License.
• Able and willing to travel approximately 25% of the time.

Skills

• Strong communication skills to build professional relationships.
• Understanding the importance of deadlines.
• Openness to constructive feedback.
• High level of professionalism in all interactions.
• Ability to take action to influence events, achieve team goals, and retain clients.
• Adaptability and composure in an environment requiring balancing multiple priorities.
• Active pursuit of professional skill development and efficiency improvement.
• Innovation and a desire to continuously improve.
• Desire to build knowledge of Gallagher tools, systems, and shared resources.
• Willingness to go the “Extra Mile” to achieve results.

Location

• Remote

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• Bachelor's Degree or High School Diploma/GED

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

About the Company

• Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions.
• We help clients build better workplaces where people feel supported, empowered, and inspired to thrive.
• We are a community of bold explorers, trusted experts, and compassionate partners, working side by side to solve problems and shape the future of work.
• Curiosity is encouraged, collaboration is second nature, and ideas have room to grow.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).