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About the Role

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services. The Passenger Service Agent will provide all required passenger/customer services, including reservations, ticketing, baggage processing, and gate check-in.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Requirements

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather
• Must be able to speak, read and write in English and one of the following languages: Hebrew, Chinese (Mandarin / Cantonese), Russian, Korean

Skills

• Customer service
• Reservations
• Ticketing
• Baggage processing
• Terminal/gate check-in
• Jet way operation
• Handling VIPs
• Special passenger assistance
• Customer complaint handling
• Public address announcements
• Computer operation
• Typing

Location

• Various locations across the globe

Work Type

• Full-time

Experience Level

• Relevant work experience

Education Level

• High School diploma or GED equivalent

Salary/Compensations

• $21.25/hr

About the Company

• Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
• Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
• We believe that our people are what differentiates us from our competition.
• At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team.

Equal Opportunity

• We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.