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About the Role

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. This is a level-agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
Identify and explain the Rivian product line, EV framework, tools, and accessories.
Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
Conduct road tests to ensure the quality of repairs.
Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
Identify areas of improvement and provide feedback to senior technicians or leadership.
Support service campaigns and containment initiatives.
Ensure that all work and technical notes are properly documented for internal and external use.
Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
Communicate with a high level of professionalism in customer-facing situations.
Stay current with technical skills and complete required training.
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Requirements

High School Diploma, GED, or other recognized high school equivalency credential preferred.
Proficient in using hand tools and power tools.
Must be at least 21 years old.
Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
Ability to drive a non-commercial truck and trailer is preferred.
Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
Proficient with laptops or computers in Windows or Mac environments.
Strong organizational skills, attention to detail, and an eagerness to learn.
Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
Ability to read and speak fluent English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Hands-on work experience in an automotive shop is highly preferred.
Recent automotive graduates are encouraged to apply.
A background in electric vehicle (EV) or hybrid repair is considered a plus.
Experience in start-up environments is preferred.
Experience with parts departments, billing, and work order management systems is preferred.
Foundational understanding of basic electricity theory.
Ability to safely use a DVOM for various circuit measurements.
Proficiency in reading and leveraging electrical schematics as a diagnostic resource.
Deep understanding of automotive electronics, including CAN and LIN networks.
Ability to diagnose complex faults and perform wiring repairs according to manufacturer standards.
Understanding the risks involved with high voltage systems.
Ability to safely power down high voltage systems and work on them using appropriate personal protective equipment (PPE).
Understanding the function of various high voltage components and their monitoring systems.
Ability to diagnose complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes.
Proficiency in fundamental chassis service.
Ability to mount and balance tires.
Ability to perform vehicle alignments.
Ability to replace brake system components.
Ability to diagnose mechanical suspension components.
Ability to repair advanced vehicle dynamic issues related to traction control, ABS, and power steering.
Ability to resolve complex drivability concerns such as Noise, Vibration, and Harshness (NVH).
Ability to service vehicle thermal systems.
Ability to perform a coolant drain-and-fill.
Ability to safely handle refrigerant with a 609 certification.
Comprehensive understanding of the entire A/C system and its components.
Ability to proficiently use an A/C machine.
Ability to diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems.
Working knowledge of ADAS.
Basic understanding of ADAS features and their operation.
Ability to replace ADAS system components and perform necessary calibrations.
Understanding the functionality and limitations of the complete ADAS system and the specific roles of its various sensors.
Responsibilities related to the vehicle body.
Assisting with glass removal and installation.
Safely replacing windshields and other glued body fixtures.
Adjusting body panels to specified tolerances.
Ability to diagnose and repair issues such as wind noise and water leaks.

Skills

Automotive repair
EV framework
Tools
Accessories
Technical resources
Repair procedures
Road testing
Parts operations
Inventory management
Teamwork
Quality control
Supervision
Customer communication
Technical training
Hand tools
Power tools
Computer proficiency
Organizational skills
Attention to detail
Physical stamina
Lifting up to 50 lbs
English fluency
Document interpretation
Schematic interpretation
Electric vehicle (EV) repair
Hybrid repair
Start-up environments
Parts departments
Billing systems
Work order management systems
Basic electricity theory
DVOM usage
Electrical schematics
Automotive electronics
CAN networks
LIN networks
High voltage systems safety
Personal Protective Equipment (PPE)
High voltage component function
High voltage monitoring systems
High voltage fault diagnosis
Chassis service
Tire mounting
Tire balancing
Vehicle alignment
Brake system repair
Suspension component diagnosis
Vehicle dynamic systems
Traction control
ABS
Power steering
Noise, Vibration, and Harshness (NVH)
Thermal systems service
Coolant systems
Refrigerant handling
609 certification
A/C systems
A/C machine operation
HVAC systems
Advanced Driver Assistance Systems (ADAS)
ADAS calibration
Vehicle body repair
Glass replacement
Windshield replacement
Body panel adjustment
Wind noise diagnosis
Water leak diagnosis

Location

Primary location
Remote
Various locations

Work Type

Field Service
Mobile service
40-hour work week
Weekends
Holidays
Early morning shifts
Evening shifts
Overnight shifts

Experience Level

Entry-level
Career technicians
Various seniority levels

Education Level

High School Diploma
GED
High school equivalency credential
Automotive graduate

Salary/Compensations

$28.13 - $47.97 per hour for New York based applicants
Annual performance bonus may be eligible

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan participation
Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
We build emissions-free Electric Adventure Vehicles.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.