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About the Role

As a Service Production Supervisor, you will direct the flow of vehicles through the shop, making real-time decisions that drive production pace. You will be responsible for the growth and performance of technicians, mentoring their skills and fostering a culture of excellence and collaboration. Your mission is to orchestrate a seamless, efficient, and high-quality service experience, empowering your team to get our owners back on their adventures.

Responsibilities

Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas.
Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered.
Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities.
Act as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed.
Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence.
On-site cross team collaboration (DMO/VO/Sales)
Vendor Relationship Management (Amazon/DSP Accounts)
Communication: ensuring participation in huddles and enabling transparency on performance indicators
Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency.
Dynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity.
Serve as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks.
Champion a "first principles" approach to problem-solving, constantly seeking and implementing improvements to the service workflow.
Rigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule.
Analyze key performance indicators (KPIs) like technician productivity and shop efficiency to make data-informed decisions for operational improvements.
Uphold and enforce the highest standards of safety and organization, maintaining a world-class workshop environment.
Serve as the key escalation point for complex technical or logistical challenges, resolving issues with urgency and precision.
Proper Documentation: reviewing accuracy of tech work order notes
Customer Advocacy: Champion the voice of the customer, ensuring their feedback and concerns are actively considered by technicians throughout the service process.

Requirements

5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
Excellent written and verbal communication skills.
A Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset.
An Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience.
A Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details.
A Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge.
Passionate About People: You are genuinely invested in the success, growth, and well-being of your team.
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events
Up to 25% travel may be required

Skills

Leadership
Mentoring
Coaching
Performance Management
Team Development
Lean Manufacturing Principles
Workflow Optimization
Digital Tools Proficiency
Dealership Management Systems (DMS)
Repair Order Tracking
Diagnostic Software
Written Communication
Verbal Communication
Problem-Solving
Organization
Customer Advocacy

Location

New York

Work Type

On-site
Full-time

Experience Level

5+ years of leadership experience

Education Level

HS diploma or GED preferred

Salary/Compensations

$94,900 - $125,710.00

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
Candidate Personal Data may be collected, used and disclosed for purposes including tracking interactions with our recruiting system, carrying out, analyzing and improving our application and recruitment process, establishing an employment relationship, complying with legal obligations, recordkeeping, ensuring network and information security, preventing fraud, and as otherwise required or permitted by applicable law.
Candidate Personal Data may be shared with internal personnel, Rivian affiliates, and Rivian’s service providers.
Candidate Personal Data may be transferred or stored internationally, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.
AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans.
We use AI to support efficiency and consistency, not to replace human judgment.
We are committed to a fair, thoughtful, and equitable experience for every candidate.
Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time.
Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system.
Your current application remains active and will not be affected in any way.
Please note that we are currently not accepting applications from third party application services.