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About the Role

Support a book of Entertainment clients by providing exceptional service and delivering tailored insurance solutions. Build strong relationships, solve challenges, and ensure every interaction adds value.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and delivering timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Help the team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Requirements

• A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
• An active Property and Casualty Producer’s License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Strong technical insurance experience with middle-market insurance solutions and maintaining clients and carrier relationships.
• The ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Skills

• Client service management
• Insurance
• Risk management
• EPIC
• Microsoft Office
• Communication

Location

• Remote

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• Bachelor's degree
• High school diploma/GED

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning

About the Company

• Gallagher helps clients face risk with confidence.
• We are backed by a digital ecosystem: a client-centric suite of consulting tools.
• We offer advanced data and analytics providing a comprehensive overview of the risk landscape.
• We have a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.
• We value curiosity, celebrate new ideas, and empower employees to take ownership of their careers.
• We are dedicated to building an inclusive and authentic workplace.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)