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About the Role

As a Client Service Manager I, you'll play a key role in ensuring our clients receive high-quality, efficient support tailored to their needs. You'll be part of a collaborative team that values client satisfaction, retention, and continuous improvement. This is your chance to make a real impact by helping clients navigate their risk management needs while contributing to our company's success.

Responsibilities

• Manage and nurture relationships with clients to ensure their needs are met.
• Collaborate with internal teams to deliver high-quality solutions.
• Support Producers and Account Executives in achieving business goals.
• Identify opportunities to expand services and coverage for clients.
• Manage a portfolio of accounts, ensuring each client receives the care and attention they deserve.
• Work closely with the Production team to lead the renewal process, delivering tailored solutions that meet client needs.
• Build strong relationships with clients and understand their goals to secure existing business and identify opportunities to offer additional services.
• Step in as the first point of contact when Producers or Account Executives are unavailable, ensuring seamless communication and support.

Requirements

• A Bachelor's degree or equivalent experience in client service or claims management.
• A Producer's Licence.
• Proficiency in Microsoft Office.
• The ability to explain complex issues in simple terms, whether over the phone or in presentations.
• A proactive approach to managing multiple priorities and working independently.
• Experience in insurance or managing client relationships is a plus.
• Transferable skills from previous roles will be considered.

Skills

• Client service
• Claims management
• Microsoft Office
• Communication
• Presentation skills
• Client relationship management
• Insurance

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• Competitive compensation

Benefits

• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

About the Company

• Gallagher helps clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.
• We are backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met.
• Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
• We foster a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.
• We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)