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About the Role

Join Gallagher's middle market service team in Austin, TX, as a Property and Casualty licensed Commercial Lines Client Service Manager. You will provide exceptional service and deliver tailored insurance solutions, build strong relationships, solve challenges, and ensure every interaction adds value.

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Help the team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Requirements

• A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
• An active Property and Casualty Producer’s License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Strong technical insurance experience with middle-market insurance solutions and maintaining clients and carrier relationships.
• The ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Skills

• Client service management
• Insurance document management software (EPIC)
• Microsoft Office tools
• Technical insurance experience
• Middle-market insurance solutions
• Client relationship management
• Carrier relationship management
• Communication
• Priority management
• Independent work

Location

• Austin, TX

Work Type

• Hybrid

Experience Level

• 5+ years of client service management experience
• 8+ years of experience (with HS diploma/GED)

Education Level

• Bachelor’s degree
• High school diploma/GED
• CISR, CIC, CPCU designations (preferred)

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

About the Company

• Gallagher helps clients face risk with confidence, enabling them to grow, lead, and innovate.
• We offer a digital ecosystem with client-centric consulting tools, advanced data, and analytics.
• Our culture is grounded in teamwork, integrity, and a commitment to doing the right thing.
• We value curiosity, celebrate new ideas, and empower employees to take ownership of their careers.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)