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About the Role

This role leads and manages the full lifecycle of customer-facing projects and programs across Cisco technologies, ensuring alignment with customer business goals and Cisco's strategic objectives. The position is accountable for the successful execution of projects and programs, including scope, schedule, budget, quality, and customer satisfaction.

Responsibilities

Manages small to medium projects of moderate complexity.
Accountable for delivery across scope, schedule, and stakeholder expectations.
Builds direct customer relationships and ensures technical integration across workstreams.
Owns day-to-day customer engagement for assigned projects.
Communicates project activities in terms of customer outcomes.
Aligns customer requirements to scope of work and coordinates with delivery teams.
Builds and maintains relationships with customers and other appropriate resources.
Defines standardized and automated processes for project planning.
Allocates deliverables across team members and ensures clarity of ownership.
Tracks progress using delivery tools and frameworks, leveraging AI and automation.
Guides risk and issue analysis; identifies and escalates scope creep.
Determines required resources and monitors financial and material utilization.
Demonstrates proficient knowledge in one or more engineering/technical domains.
Applies working knowledge of products and services to interpret customer needs.
Researches and plans to leverage tools to automate, standardize and streamline delivery process.
Collaborates with technical teams to scope solutions and validate feasibility.
Documents technical risks, dependencies, and lessons learned.
Expands collaboration across internal teams and external partners.
Leads stakeholder discussions and influences alignment on delivery expectations.
Promotes a unified and consistent experience across Cisco and partner teams.
Influences team dynamics by promoting transparency, resolving minor conflicts, and encouraging shared ownership.

Requirements

Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience, or equivalent relevant work experience.
PM CAPM expected.

Skills

Project Management
Agile Methodologies
PMI
AI and Automation Tools
Risk Management
Issue Management
Stakeholder Management
Financial Forecasting
Vendor Management
Statement of Work (SOW) Creation
Terms and Conditions (T&Cs) Creation
Change Management
Continuous Improvement
Lessons Learned
Retrospectives
Knowledge Sharing

Experience Level

5 years of related experience (with Bachelors)
3 years of related experience (with Masters)
0 years of related experience (with PhD)

Education Level

Bachelors Degree
Masters Degree
PhD

About the Company

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.