Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Product Manager, CRM Communications role.
Rezi rewrites your resume against eBay's job description. Free.
Tailor your resume to this Product Manager, CRM Communications role.
Rezi rewrites your resume against eBay's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Product Manager, CRM Communications posting at eBay — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Product Manager, CRM Communications posting at eBay — free, in seconds.
About the Role
As a Product Manager on eBay's Conversion Programs team, you will develop customer-facing communications to drive conversion, revenue, and sustained customer engagement. You will craft and deliver the strategy for a multimillion-dollar communications portfolio focused on Email, Push Notifications, and Native Hub Notifications, innovating customer engagement across the funnel using data and experimentation.
Responsibilities
- Own and complete the product roadmap in partnership with Engineering, Data Science, and Build.
- Drive operational completion by increasing experimentation velocity and improving cross-functional collaboration.
- Identify and size opportunities to enhance the portfolio, forecasting business impact and prioritizing initiatives.
- Develop and lead A/B tests, including hypothesis development, experiment setup, and target definition.
- Author clear product requirements (PRDs) and partner with Engineering for high-quality execution.
- Develop and maintain project plans, lead dependencies, and ensure team alignment.
- Measure performance against targets and provide data-driven recommendations for scaling and optimization.
- Collect insights through customer feedback, market research, competitor analysis, and industry trends to inform product innovation.
Requirements
- 4+ years of experience in product management, business strategy, consulting, or growth marketing, with a focus on customer conversion.
- 2+ years of e-commerce experience required.
- Validated experience owning and optimizing performance-based communications (email, push, in-app, or similar), including audience strategy, trigger logic, messaging, and measurement.
- Deep understanding of UI/UX and key design principles across email, push, in-app notification or similar.
- Marketplace experience (e.g., Uber, Airbnb, LinkedIn) strongly preferred.
- Confirmed experience partnering closely with Engineering teams (front-end and back-end) using Agile methodologies.
- Strong technical understanding of building products and communications from the ground up.
- Proven ability to execute with precision and deliver high-quality experiences in a fast-paced, iterative environment.
- Track record of successfully leading complex, cross-functional initiatives end-to-end.
- Experience developing and optimizing performance-driven email and notification campaigns within e-commerce environments.
Skills
- Product Management
- Business Strategy
- Growth Marketing
- Customer Conversion
- E-commerce
- Email Marketing
- Push Notifications
- In-App Notifications
- UI/UX
- Agile Methodologies
- A/B Testing
- Data Analysis
- Product Roadmapping
- Cross-functional Collaboration
Location
- Remote
Work Type
- Full-time
Experience Level
- 4+ years of experience
- 2+ years in e-commerce
About the Company
- eBay is a global ecommerce leader changing the way the world shops and sells.
- Our platform empowers millions of buyers and sellers in more than 190 markets.
- We are committed to pushing boundaries and reinventing the future of ecommerce.
- Our values include customer focus, authenticity, bold ideas, and inclusivity.
- We are dedicated to sustaining the future of our customers, company, and planet.
- We aim to connect people, build communities, and create economic opportunity for all.
Equal Opportunity
- eBay is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
- We make every effort to respond to requests for accommodation as soon as possible.
- We are committed to ensuring digital accessibility for people with disabilities.