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About the Role

The Assistant Manager is responsible for coordinating and delivering leasing and reservations activities, and assisting the Community Manager in the day-to-day management of the portfolio to achieve budgeted revenue, occupancy priorities, resident retention, and leasing goals.

Responsibilities

• Acts as a role model at all times by demonstrating core values.
• Responsible for viewing activities ensuring the Property meets required Company standards, follow-up calls are carried out, and feedback is received following all viewings.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures.
• Uses property systems to generate sales and leasing reports, monitor unit availability, log maintenance requests, and record incidents and accidents.
• Actively seeks interaction with residents to proactively improve service delivery.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints.
• Oversees on-site inquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring sales and leasing activities.
• Ensures advertising and promotional activities are effectively implemented.
• Develops and maintains local knowledge and information resources relevant to resident needs.
• Stays informed about current market and competitor conditions.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges.
• Monitors payments and chases outstanding rent arrears following rent collection processes.
• Works with the maintenance team to ensure the physical aspects of the community meet Company standards.
• Co-ordinates and inspects show flats for market alignment and touring prospective residents.
• Works with the Community Manager to engage and motivate the team to achieve leasing and occupancy targets.
• Assists the Community Manager in developing the capability of Team Members to meet key performance goals and future succession requirements.
• Assists the Community Manager with ensuring the on-site team understands applicable statutory UK tenancy legislation, Health and Safety compliance, and Company policies and procedures.
• Promotes investor satisfaction and retention through timely reporting about property performance.
• Responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance.
• Identifies and implements opportunities for generating revenue streams and maximizing utility efficiency.
• Acts up covering the Community Manager responsibilities in their absence.
• Participates where required in an on-call roster to provide out-of-hours emergency support.
• Ensures the operation of the Community complies with Company policies, procedures, and any laws and regulations governing housing operations and residential lettings.

Requirements

• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software.
• Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
• Detailed knowledge of Landlord/Tenant Legislation.
• A strong team player but capable of working autonomously and taking ownership.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi-task and prioritise.
• Numerical skills necessary to complete the above activities.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Skills

• Property Management
• Leasing
• Reservations
• Sales
• Budget Monitoring
• P&L Responsibility
• Landlord/Tenant Legislation
• Teamwork
• Autonomy
• Adaptability
• Communication
• Negotiation
• Organisation
• Multi-tasking
• Prioritisation
• Numerical Skills
• Microsoft Office Suite (Word, Excel, Outlook)
• Property Operations Software

Location

• Global

Work Type

• Full-time

Experience Level

• Assistant Manager

Education Level

• Good level of general education

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
• Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Equal Opportunity

• Greystar will never request your banking details or other sensitive personal information during the interview process.
• Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
• If you receive suspicious requests, please report them immediately to AskHR@greystar.com.