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About the Role

As Assistant Store Manager at the Harry Potter Shop at King’s Cross, you’ll help lead a team delivering memorable experiences for fans and visitors while ensuring smooth day-to-day retail operations. You will foster an engaged team, maintain operational readiness, and build collaborative relationships to encourage repeat visits and drive business success.

Responsibilities

• Partner with the Store Manager and wider business teams to achieve sales, profit, and operational KPIs.
• Oversee daily operations, maintaining consistent standards across shop floor and back-of-house.
• Drive commercial performance through weekly sales analysis and informed decision-making.
• Recruit, develop, and motivate a high-performing team with a strong customer-first mindset.
• Build collaborative relationships with internal teams and external partners, including Network Rail, contractors, suppliers, and operational stakeholders, to enable efficient store operations.
• Ensure premium merchandising standards and use storytelling techniques to create immersive Harry Potter-inspired customer experiences.
• Maintain compliance with health & safety, loss prevention, and emergency procedures, safeguarding staff and customers.
• Monitor performance metrics, customer feedback, and mystery shop results to identify and implement improvements.
• Deputise for the Store Manager when required, including working with third parties and representing the business at meetings in their absence.

Requirements

• Previous supervisory or leadership experience within retail operations or a similar environment.
• Strong commercial acumen and ability to analyse sales data.
• Experience leading large customer-facing teams in a fast-paced retail or hospitality environment.
• Proficiency with POS and stock management systems.
• Proactive approach to driving sales and operational improvements.
• Flexibility is essential to meet the needs of the business.

Skills

• Customer service
• Leadership
• Sales analysis
• Merchandising
• Health & safety compliance
• Loss prevention
• Emergency procedures

Location

• King's Cross

Work Type

• Full-time
• Onsite

Experience Level

• Supervisory
• Leadership

Benefits

• Thoughtfully curated benefits

About the Company

• Warner Bros. Discovery is a global media and entertainment company with a vast portfolio of iconic content and beloved brands.
• Our studios are considered among the foremost motion picture and television production and post-production facilities in the world.
• The Studio Operations group includes areas like soundstage/backlot set rentals, events, design, culinary, construction, and landscaping.

Equal Opportunity

• Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
• Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
• If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.